Microsoft Teams: Real-time queue metrics in the Queues app on Mobile

<p>Calling representative and Supervisor leads can view real-time call queue metrics directly from the Queues app on Mobile, giving them greater visibility into current queue activity and performance while on the go. Users can quickly understand the state of their queues, monitor key operational metrics, and make more informed decisions about their availability and queue participation without needing to switch to desktop.</p>

Affected: Microsoft Teams

Related changes

• Microsoft Teams: Copilot in the Queues app on Mobile · Queues
• Microsoft Teams: Shared call history in the Queues app on Mobile · Queues
• Microsoft Teams: Intelligent call recap for call queue calls on Mobile · Queue
• Microsoft Teams: Automatic recording indicator for call queue calls on Mobile · Queue
• Microsoft Teams: See more messages on mobile · Mobile
• Microsoft Teams: Ask Copilot from Search on Mobile · Mobile

Change history

View at Microsoft → Copy summary