Microsoft Teams: Copilot in the Queues app on Mobile

<p>Agents and supervisors can use Copilot in the Queues app on Mobile to quickly understand and follow up on customer conversations. From shared call history, users can ask questions about a past call and use Copilot to surface relevant information and insights from the conversation, helping them get up to speed and take the next step without having to review the entire call</p>

Affected: Microsoft Teams

Related changes

• Microsoft Teams: Real-time queue metrics in the Queues app on Mobile · Queues
• Microsoft Teams: Shared call history in the Queues app on Mobile · Queues
• Microsoft Teams: Ask Copilot from Search on Mobile · Copilot
• Microsoft Teams: See more messages on mobile · Mobile
• Microsoft Teams: Enhanced Copilot and AI controls for meetings · Copilot
• Microsoft Teams: Intelligent call recap for call queue calls on Mobile · Mobile

Change history

View at Microsoft → Copy summary