Microsoft Teams: Shared call history in the Queues app on Mobile

<p>Calling reps and Supervisor leads can view shared call history for their call queues in the Queues app on Mobile, helping them track call activity, review call details, and coordinate customer follow-ups while on the go.</p>

Affected: Microsoft Teams

Related changes

• Microsoft Teams: Real-time queue metrics in the Queues app on Mobile · Queues
• Microsoft Teams: Copilot in the Queues app on Mobile · Queues
• Microsoft Teams: Intelligent call recap for call queue calls on Mobile · Call
• Microsoft Teams: Automatic recording indicator for call queue calls on Mobile · Call
• Microsoft Teams: Manage call groups on Mobile · Call
• Microsoft Teams: Multi-line call history tabs in the Calls app · Call

Change history

View at Microsoft → Copy summary