Microsoft Teams: Intelligent call recap for call queue calls on Mobile

<p>Calling reps and supervisor leads can access intelligent call recap for call queue calls directly from the Queues app on Mobile. After a call, users can quickly catch up on the conversation with AI-generated notes, key discussion points, and recommended follow-up tasks, helping reduce the time spent reviewing calls and making it easier to move customer conversations forward while on the go.</p>

Affected: Microsoft Teams

Related changes

• Microsoft Teams: Automatic recording indicator for call queue calls on Mobile · Call
• Microsoft Teams: Real-time queue metrics in the Queues app on Mobile · Queue
• Microsoft Teams: Intelligent recap for DoD · Intelligent
• Microsoft Teams: Shared call history in the Queues app on Mobile · Call
• Microsoft Teams: Intelligent meeting recap available without saving transcript · Intelligent
• Microsoft Teams: Manage call groups on Mobile · Call

Change history

View at Microsoft → Copy summary