In development
Microsoft Teams: Automatic recording and transcription for Teams Call Queues
Why it matters: Upcoming change
What to do: Admins configure the feature per queue via Teams admin center or PowerShell, with controls for recording, transcription and agent access to recordings.
Administrators can enable automatic recording and transcription for Teams call queues. When enabled, calls answered by calling representatives are automatically recorded without manual action. Admins configure the feature per queue via Teams admin center or PowerShell, with controls for recording, transcription and agent access to recordings. Recordings are stored in SharePoint and available through the Queues app call history. Note: Queues app requires a Teams Premium license.
Affected: Microsoft Teams
Change history
2026-06-23 · First seen