Changes that add or alter an administrator control, policy or toggle.
See also: Default changes · Licensing
<p>Adding easy access to top sites in Edge search bar on desktop. Users can add, edit, remove, or hide top sites. Admins can control available to this feature using the NewTabPageManagedQuickLinks and NewTabPageQuickLinksEnabled policies.</p>
<p>Cross-Tenant Orchestrated Migration for User Data Migration (UDM) and Shared Data Migration (SDM) allows customers to move their Microsoft 365 data from one Microsoft tenant to another. UDM includes the ability to move user mailboxes, OneDrive accounts, Teams chats, and Teams meetings. SDM includes the ability to move M365 Groups, SharePoint Sites, Group Mailboxes, and teams and channels.</p>
<p>We are expanding the availability of Viva Insights and Copilot Analytics capabilities in Microsoft 365 Government Community Cloud (GCC, or GCC-M) and GCC High (GCC-H). Availability differs for a small number of capabilities by cloud, as noted below.</p> <p>• Eligible users will see updated Insights app features and supported Insights Admin Center experiences.<br> • Adoption and Impact experiences will include supported Copilot usage and impact measures, group and app views, trends, and filters.<br> • Analysts will gain access to additional Advanced Analysis reports and queries. Supported users will also have sharing, delegation, and report-publishing capabilities.<br> Cloud-specific differences<br> • GCC only: Adoption by app for Edge and the Microsoft 365 Copilot app.<br> • GCC High: Impact supports scope, organization, and time-period filters, but not license, job-function, or usage-level filters. Creating an analysis excludes Copilot.</p>
<p>Store associates can select multiple eligible transaction lines and apply common updates in one action, including voiding items, changing the delivery mode, and changing the fulfillment location. This capability reduces repetitive work and errors on large orders while preserving line-level validation and providing clear feedback when an update can't be applied.</p> <p>Multiselect supports touch, keyboard, and mouse interactions, and partners can extend it with additional bulk actions for their workflows. Administrators can enable the capability for selected Store Commerce layouts in Commerce headquarters.</p>
<p>We’re expanding cost management for Microsoft Copilot Studio into the Microsoft 365 admin center. This gives administrators a more centralized way to manage Copilot Credit spend across usage-based AI workloads while retaining Copilot Studio cost management capabilities in the Power Platform admin center.<br> With this update, administrators can bring supported Copilot Studio environments and agents under Cost Management spending policies. Resource-based policies for environments and agents are the first planned scopes, with broader user and group policy support planned for a later phase.<br> Furthermore, this update will introduce cost data into cost management and agent registry for AI services and agents built on Microsoft platforms (e.g., Cowork, Microsoft Copilot Studio agents).</p>
<p>Power Pages is integrated into the monitor hub. This integration empowers site owners, makers, and administrators to access performance and usage insights directly within the monitor hub of the Power Platform admin center.</p> <p><strong>Metrics available</strong></p> <p>The following metrics will be surfaced in monitor hub:<br> • <strong>Session count</strong>: Tracks the number of sessions.<br> • <strong>Session duration:</strong> Measures the average time spent in a session.<br> • <strong>Page load time:</strong> Captures the time it takes for a web page to fully load (P75).<br> • <strong>Error rate</strong>: Measures the percentage of requests where pages become unresponsive or return component-level errors.<br> <strong>Additional capabilities</strong><br> Additional capabilities include trend visualization and the ability to download detailed reports for further analysis</p>
<p>Users will be able to translate full PDF documents directly within the native PDF viewer in Microsoft Edge. The translated document opens in a new tab, making it easier to access content in their preferred language. Admins can control availability to this feature using the TranslateEnabled policy.</p>
<p>This feature extends Task Grid View Templates so administrators can configure both task columns and the visibility of supported task-grid actions in one place. Administrators can show or hide individual actions across task-grid views, the toolbar, row-level controls, and the task context menu.</p> <p>Configurable actions include views such as Board, Timeline, Charts, Assignments, People, and Goals; toolbar commands such as Baseline, Conditional Formatting, and export; and task-management actions such as Indent, Outdent, Cut, Copy, Paste, Delete, and dependency management. Essential capabilities, including the Grid view and access to task details, remain available.</p>
<p>This feature extends governance capabilities to evaluate email attachments, closing a critical gap where sensitive or non-compliant information may exist outside the email body.</p> <p>When a user sends an email with attachments, the system automatically scans each document and applies configured governance policies. In the initial release, analysis is focused on plain text content within supported document types, such as Word and PDF files. Non-text elements, including images or embedded content, are excluded in this phase to ensure predictable and efficient processing.</p> <p>Every attachment included in an email is evaluated individually, and all applicable policies are enforced across each file. If multiple attachments are present, governance policies check all of them, ensuring that no document bypasses validation. If even a single attachment violates a configured policy, such as containing restricted content or failing compliance rules, the entire email is blocked from being sent.</p> <p>Administrators can configure policies to explicitly include attachment checks during policy setup. This allows organizations to apply governance selectively based on business needs, such as enforcing stricter controls for sensitive communications while maintaining flexibility for general scenarios. Existing policies can be updated to enable attachment analysis, while new policies can be configured to include attachments by default where required.</p> <p>To ensure transparency and accountability, all attachment evaluations are logged, including details such as which attachment triggered a violation and the reason for failure. Users are provided with clear feedback when an email is blocked, helping them quickly identify and correct issues before resending. This improves user experience while maintaining strong governance controls.</p> <p>Business Value:</p> <p>You can now apply governance controls to email attachments, not just the message body. This helps you stop sensitive or non-compliant content from being sent externally. By scanning attachment text, you catch policy issues early and block risky emails before they go out. That means stronger compliance, less data leakage, and consistent protection across every outbound channel.</p> <p>Enabled for:</p> <p>Enabled by admins/makers/marketers for end users</p>
<p>The enhanced screen recording capability offers greater flexibility and control, enabling organizations to manage recording behavior with more precision. Key enhancements include:</p> <ul> <li>Access all recording settings and configurations from <strong>Customer Service admin center</strong> > <strong>Quality Management</strong>.</li> <li>Enable or disable screen recording using a dedicated toggle.</li> <li>Capture call audio alongside screen recordings.</li> <li>Turn off the red border displayed around representative screens during active window recording.</li> <li>Allow users with the screen recording supervisor role to play recordings within the Customer Service workspace.</li> </ul> <p>Business Value:</p> <p>You get more control over how your team captures and reviews screen activity. Role-based access makes it easy to decide who can view or download recordings, helping you stay compliant and maintain oversight. You can also play recordings directly in the Customer Service workspace, so investigations move faster. These updates cut rework, save time, and make coaching and performance reviews more effective.</p> <p>Enabled for:</p> <p>Enabled by admins/makers/marketers for end users</p>
<p>The enhanced screen recording capability offers greater flexibility and control, enabling organizations to manage recording behavior with more precision. Key enhancements include:</p> <ul> <li>Access all recording settings and configurations from <strong>Customer Service admin center</strong> > <strong>Quality Management</strong>.</li> <li>Enable or disable screen recording using a dedicated toggle.</li> <li>Capture call audio alongside screen recordings.</li> <li>Turn off the red border displayed around representative screens during active window recording.</li> <li>Allow users with the screen recording supervisor role to play recordings within the Customer Service workspace.</li> </ul> <p>Business Value:</p> <p>You get more control over how your team captures and reviews screen activity. Role-based access makes it easy to decide who can view or download recordings, helping you stay compliant and maintain oversight. You can also play recordings directly in the Customer Service workspace, so investigations move faster. These updates cut rework, save time, and make coaching and performance reviews more effective.</p> <p>Enabled for:</p> <p>Enabled by admins/makers/marketers for end users</p>
<p>Secure a voice talent that will represent the voice of your brand. After <a href="https://learn.microsoft.com/en-us/azure/ai-foundry/responsible-ai/speech-service/text-to-speech/disclosure-voice-talent">obtaining explicit consent</a>, gaining <a href="https://learn.microsoft.com/en-us/azure/ai-foundry/responsible-ai/speech-service/text-to-speech/limited-access">Limited Access</a> approval through Microsoft's Responsible AI practices, and <a href="https://learn.microsoft.com/en-us/azure/ai-services/speech-service/custom-neural-voice">building a custom voice model</a>, it's time to integrate with Dynamics 365 Contact Center.</p> <p>In the Copilot Service admin center, create a connection between Dynamics 365 and Azure. Navigate to <strong>Channels</strong> > <strong>Custom AI Voices</strong> > <strong>Connect custom voice</strong>. You'll be prompted through a series of cascading dropdown boxes to select the speech resource and custom voice model to connect with. After the connection is established, you can create a voice channel for self-service and use the custom voice, like any portfolio voice.</p> <p>Business Value:</p> <p>Brand identity extends beyond visuals like logo, color, and typography, into voice. Custom neural voice enables enterprises to create a distinctive, natural sounding synthetic voice for contact centers. By training on approved human speech samples, organizations can deliver a natural sounding, one‑of‑a‑kind brand voice that preserves brand continuity, strengthens customer recognition, and elevates voice‑based experiences across AI‑powered agents and telephony interactions.</p> <p>Enabled for:</p> <p>Enabled by admins/makers/marketers for end users</p>
<p>Power Pages now lets you manage external authentication providers with environment-level governance controls and optional site-level exceptions. You can centrally enforce which identity providers (IDPs) are allowed across all sites in an environment, while still enabling site-specific flexibility when needed. Makers will only see and select from the approved IDPs when setting up authentication, ensuring consistent governance and alignment with enterprise security policies.</p> <p>To enable this feature, go to the Power Platform admin center. Navigate to <strong>Manage</strong> > <strong>Power Pages</strong> > <strong>Governance settings</strong> > <strong>Authentication providers</strong>. Here, you can configure allowed or restricted external IDPs, enable the control for environments, and manage exceptions for specific sites.</p> <p>Business Value:</p> <p>This feature gives you precise control over which external identity providers can be used on your Power Pages sites. It helps you enforce security, compliance, and privacy standards while maintaining flexibility for your team.</p> <p>Enabled for:</p> <p>Enabled for end users automatically</p>
<p>An administrator can enable this feature for the entire organization in the Customer Service admin center. Turning on next best actions populates the Copilot pane with actions that service representatives can use. Important case attributes are consolidated in one place as the representative gathers information through back-and-forth exchanges with the customer. Knowledge articles are suggested so representatives can dig deeper and understand the reasoning behind the recommendations.</p> <p>Business Value:</p> <p>Next Best Action (NBA) allows service representatives to perform a suite of Copilot-powered actions in one click. These actions include, but aren't limited to, drafting emails, updating knowledge articles, updating case notes, and more.</p> <p>Enabled for:</p> <p>Enabled by admins/makers/marketers for end users</p>
<ul> <li>Customer-first direct callback introduces a configurable, AI-powered experience managed through "callback profiles" in the Copilot Service admin center.</li> <li>Administrators define a callback profile—including greeting message, alternate number capture, callback offering window, retry logic, and AI agent selection—and associate it with queues under overflow handling.</li> <li>For each queue where direct callback is chosen as an overflow action, the administrator also must select a callback profile to ensure a customized callback experience for the queue.</li> </ul> <p>Business Value:</p> <p>Customer-first direct callback gives you a smarter way to manage customer calls. Instead of making customers wait on hold, the system initiates a callback the moment they reach the front of the line, so that they never lose their place. A prebuilt AI agent captures callback details. You can use your own AI agent to run custom workflows like customer verification. Your representatives join the call only when the customer is ready, saving time, reducing missed calls, and boosting productivity.</p> <p>Enabled for:</p> <p>Enabled by admins/makers/marketers for end users</p>
<p>Service Operations Agent in the Copilot Service admin center delivers a unified, conversational experience for configuring Dynamics 365 Contact Center.</p> <p>Administrators use conversational setup and orchestration in Service Operations Agent to streamline setup tasks—configure channels, voice settings, Teams Phone extensibility, and knowledge sources. Through the same single guided assistant, administrators also set up route-to-queue rules and assignment strategies for queues and AI agents—automating and optimizing queue management and agent assignments to drive operational efficiency.</p> <p>With Service Operations Agent, admins can:</p> <ul> <li>Generate and validate configurations in real time.</li> <li>Surface diagnostics and actionable insights.</li> <li>Receive clear explanations for recommendations and setup choices.</li> </ul> <p>By consolidating fragmented configuration workflows, Service Operations Agent reduces errors, shortens deployment timelines, and simplifies onboarding for customers and partners.</p> <p>Business Value:</p> <p>Service Operations Agent is an AI-powered assistant that empowers admins to simplify configuration, speed up onboarding, and ensure continuous validation of changes. By leveraging conversational setup and intelligent automation, the agent eliminates manual complexity, enabling faster deployments, reducing errors, and providing real-time feedback on every change. Designed for enterprise-scale reliability, Service Operations Agent supports seamless transitions, proactive monitoring, and compliance-ready operations.</p> <p>Enabled for:</p> <p>Enabled for admins/makers/marketers automatically</p>
<p>This feature ensures that evaluation summaries and recommended actions always reflect the final, validated evaluation outcomes.</p> <p>When a reviewer or supervisor updates evaluation answers, either to correct AI misinterpretations or refine manual assessments, the system automatically regenerates the evaluation summary upon submission. This ensures that insights remain aligned with the finalized evaluation. If no changes are made, summary regeneration is skipped to optimize performance and cost.</p> <p>Administrators can control this behavior through a Customer Service admin center configuration setting. When enabled, summaries are automatically refreshed after edits to maintain accuracy. When disabled, the existing behavior is retained, and summaries remain unchanged after evaluation updates.</p> <p>Business Value:</p> <p>Ensures evaluation summaries accurately reflect final outcomes by regenerating them after corrections to AI predictions or human review are made. This helps you avoid mismatches between evaluation results and insights, improving trust, accuracy, and better decision-making. With flexible controls, you can scale AI-assisted and fully AI-driven evaluations while keeping reporting consistent and reliable.</p> <p>Enabled for:</p> <p>Enabled by admins/makers/marketers for end users</p>
<p>Semantic model helps Sales Agent understand the structure and meaning of an organization’s CRM data. It creates a connected representation of CRM metadata, including tables or objects, fields, descriptions, data types, relationships, views, pick-list values, and glossary terms. Sales Agent can retrieve this context when responding to questions, improving its ability to interpret business language and answer complex questions that span related CRM records.</p> <p>Dynamics 365 admins can enable and turn on semantic model in Power Apps Maker Portal and configure the data coverage and signals that Sales Agent should use. Admins can configure the underlying data, views, metadata and relationships used in the model.</p> <p>For Salesforce customers, the semantic model will be based on existing Sales agent table and glossary configuration in Sales agent settings or Power Apps Maker Portal. In Power Apps Maker Portal, Salesforce admins will can configure additional Salesforce signals to use in semantic model such as relationships and views.</p>
<p>Energy saver, formerly known as efficiency mode, will have new defaults and different setting options. Edge will now support and recommend users to use the BatterySaverModeAvailability policy to manage the energy saver feature. The energy saver feature has been simplified to become enabled under two conditions: on low battery or when unplugged. The default will be for energy saver to be enabled on low battery. Energy saver will now have one mode. Users set to Balanced savings will be mapped to have energy saver enabled on low battery. Users set to Maximum savings will be mapped to have energy saver enabled when unplugged.</p>
<p>Users can organize and merge PDF files in the Microsoft Edge built-in PDF reader. They can select pages to extract, delete, rotate, or reorder, and save the result as a new PDF file. They can also merge the open PDF file with other PDF files that are open in Microsoft Edge tabs or stored on their device, to create a single PDF file. Files are processed on the device, and the original files aren't modified. Admins can manage this feature using the PdfOrganizeAndMergeEnabled policy.</p>
<p>Update Repair helps admins identify Windows devices with Microsoft 365 Apps that are out of date or experiencing update issues. In the Microsoft 365 Apps admin center, admins can review device status and recommended actions, remotely start Online Repair for eligible devices, and follow manual remediation guidance for devices that need attention. Repair reinstalls Microsoft 365 Apps using the latest available build for the device’s configured update channel.</p>
<p>Admins can enable a policy that<br> plays an audio announcement when recording or transcription starts. This can be<br> applied tenant-wide or to specific groups. The announcement helps ensure all<br> participants are informed and improves accessibility awareness.</p>
<p>In the Copilot Service admin center, administrators configure and manage pinned contacts and queues for representatives as follows:</p> <ul> <li>Enable pins in the <strong>Customer settings</strong> > <strong>Manage pins</strong> > <strong>Admin pins</strong> page so that representatives pin their contacts and queues.</li> <li>Pin specific contacts and queues for representatives.</li> <li>Display pinned items to representatives based on business units.</li> </ul> <p>Business Value:</p> <p>This feature streamlines your team’s workflow by removing the hassle of tracking multiple consult and transfer targets, so that your service representatives focus on delivering faster, more reliable support.</p> <p>Enabled for:</p> <p>Enabled by admins/makers/marketers for end users</p>
⏰ Act before August CY2026 · overdue
<p>This feature provides the following capabilities:</p> <ul> <li>The adherence tracker includes a planning group filter that supervisors can use to scope the view to a specific planning group.</li> <li>The planning group filter works with the existing shift plan and service representative filters, so supervisors can combine filters to refine a single view.</li> <li>The tracker displays representatives based on the planning groups associated with their scheduled shifts. This behavior keeps the tracker aligned with the shift plan used to calculate adherence.</li> <li>The tracker saves each supervisor’s filter selections across sessions and opens with their previous scope.</li> <li>The tracker recalculates adherence percentages and out-of-adherence counts for the filtered scope, providing a planning group-level view of intraday adherence.</li> <li>In Copilot Service workspace, go to <strong>Workforce management</strong> > <strong>Adherence tracker</strong>.</li> </ul> <p><strong>Access and prerequisites</strong></p> <p>To use Workforce Management capabilities, an administrator must install the Workforce Management for Customer Service package from the Power Platform admin center.</p> <p>Business Value:</p> <p>Supervising large contact centers is tough when you have to scan endless lists to find your team. Now, with planning group support, you can filter the adherence tracker to just the groups you manage. That means you spot issues faster and act right away, keeping service levels on track in real time instead of fixing problems after the fact. This feature scales for enterprise operations with hundreds of representatives and aligns with the same planning group structure you already use for forecasting, staffing, and scheduling. It saves time, reduces complexity, and helps you stay focused on what matters most: delivering consistent service.</p> <p>Enabled for:</p> <p>Enabled by admins/makers/marketers for end users</p>
⏰ Act before August CY2026 · overdue
<p>This feature provides the following capabilities:</p> <ul> <li>The adherence historical analytics report includes a planning group filter that workforce managers can use to scope results to one or more planning groups.</li> <li>The planning group filter works with the report’s existing filters, allowing managers to combine planning groups, date ranges, and other report parameters in a single view.</li> <li>The report recalculates adherence metrics for the filtered scope, providing a group-level view of adherence performance instead of a contact center-wide aggregate.</li> <li>The report associates representatives with planning groups through their scheduled shifts. This behavior keeps historical reporting aligned with the shift plans used to calculate adherence.</li> <li>Planning groups must be configured and have assigned representatives before the filter returns results.</li> <li>In Copilot Service workspace, go to <strong>Workforce management</strong>.</li> </ul> <p><strong>Access and prerequisites</strong></p> <ul> <li>To use Workforce Management capabilities, an administrator must install the Workforce Management for Customer Service package from the Power Platform admin center.</li> </ul> <p>Business Value:</p> <p>Adherence only matters when it reflects how your work is organized. Until now, historical adherence reports didn’t account for planning groups, making it hard to see if performance dips came from a single under-supported queue or were spread across the operation.</p> <p>With planning group support, you can focus your analysis on the groups that matter and compare adherence across them for the same time period. This gives you clearer insights and helps you make smarter staffing decisions.</p> <p>Enabled for:</p> <p>Enabled by admins/makers/marketers for end users</p>
⏰ Act before August CY2026 · overdue
<p>This feature provides the following capabilities:</p> <ul> <li>When creating or editing a forecast scenario, forecasters can optionally select a planning group.</li> <li>When a planning group is selected, the <strong>Timezone</strong>, <strong>Channel</strong>, and <strong>Queue</strong> values are populated from the planning group definition and become read-only. This behavior keeps the scenario aligned with its planning group.</li> <li>When no planning group is selected, forecasters can manually edit the <strong>Timezone</strong>, <strong>Channel</strong>, and <strong>Queue</strong> values. Existing scenario creation workflows remain unchanged.</li> <li>The forecast scenario list includes a <strong>Planning group</strong> column that forecasters can use to sort and filter scenarios.</li> <li>Capacity plans created from a forecast scenario inherit the scenario’s planning group. For a capacity plan created from an uploaded file, forecasters can select the planning group manually.</li> </ul> <p><strong>Access and prerequisites</strong></p> <p>To use Workforce Management capabilities, an administrator must install the Workforce Management for Customer Service package from the Power Platform admin center.</p> <p>Business Value:</p> <p>Contact center demand rarely aligns perfectly with a single queue. Most lines of business, sites, or skill pools rely on multiple queues and channels that share the same agents and service goals.</p> <p>Planning group support brings these queues and channels together so you can forecast them as one unit. Instead of juggling separate scenarios, you work with a single view where volume and average handle time reflect the actual demand pool your team staffs. This means you can pass accurate numbers straight to capacity planning and scheduling without extra steps. You save time, reduce errors, and measure performance at the level your business truly operates.</p> <p>If you manage dozens of queues across multiple lines of business, this feature shifts forecasting from a queue-by-queue task to planning at the scale of your entire operation.</p> <p>Enabled for:</p> <p>Enabled by admins/makers/marketers for end users</p>
<p>This feature provides the following capabilities:</p> <ul> <li>When creating or editing a capacity plan, planners can select a <strong>Planning group</strong>.</li> <li>A capacity plan created from a forecast scenario automatically inherits the scenario’s planning group. This behavior keeps the forecast scenario and capacity plan aligned without requiring additional input.</li> <li>For a capacity plan created from an uploaded forecast file, planners can select the planning group manually.</li> <li>The capacity plan calculates staffing requirements from the combined demand of the queues and channels in the planning group instead of providing separate results for each queue.</li> <li>The capacity plan list includes a <strong>Planning group</strong> column that planners can use to sort and filter plans.</li> <li>Capacity plans created without a planning group continue to work as before.</li> </ul> <p><strong>Access and prerequisites</strong><br> To use Workforce Management capabilities, an administrator must install the Workforce Management for Customer Service package from the Power Platform admin center.</p> <p>Business Value:</p> <p>Staffing decisions should focus on the entire team, not individual queues. Typically, one pool of representatives supports multiple queues and channels, but traditional capacity planning treats each queue separately. This creates multiple FTE estimates that planners must manually combine, often inflating requirements because shared staffing efficiencies are ignored.</p> <p>With planning group support, you can manage capacity for the whole group as one unit. A single plan covers all queues, so FTE, shrinkage, and service goals are based on the combined demand your team actually handles. This approach gives you accurate staffing needs and real cost efficiency instead of overstated totals from isolated queue calculations.</p> <p>Enabled for:</p> <p>Enabled by admins/makers/marketers for end users</p>
<p>A new Power Apps component framework control, Drawer Lookup, is now available for lookup fields on forms. This control provides a streamlined mobile UI, reducing visible clutter and minimizing taps compared to the standard lookup. It's available exclusively for mobile experiences.</p> <p><strong>How to use</strong>:</p> <ol> <li>In Power Apps, open the table form containing the lookup field.</li> <li>Select the lookup field and choose <strong>+</strong> to add the new control.</li> <li>Select <strong>Drawer Lookup Control</strong> and set it for the phone and tablet client.</li> <li><strong>Save</strong> and publish the form. The mobile app will reflect the change after the next sync or refresh.</li> </ol> <p><strong>Enablement</strong>:</p> <ul> <li>This is a UI‑level control applied to the lookup field and doesn't require a platform feature flag.</li> <li>It is configured per form/lookup and applies only to mobile experiences. Web experiences will continue to use the standard lookup unless the control is also added for the web.</li> <li>To revert, remove the control and republish the form.</li> </ul> <p>Business Value:</p> <p>You’ll speed up mobile tasks and reduce friction by replacing the standard lookup with a simplified control designed for small screens. This control decreases clicks, lowers cognitive load, and helps your team complete work faster in the field.</p> <p>Enabled for:</p> <p>Enabled by admins/makers/marketers for end users</p>
<p>Use the <strong>No auto assignment</strong> method for queues in Copilot Service admin center when you want routed conversations to remain unassigned after they enter a queue. Instead of being assigned automatically, conversations stay in the queue until a service representative picks them up from their Inbox or a supervisor assigns them manually.</p> <p>This assignment method supports a pick-based work distribution model, giving supervisors and service representatives greater control over how work is handled. Unlike the push-based model used by other out-of-the-box assignment methods, which automatically assign conversations based on representative availability and capacity, the no auto assignment method allows teams to review incoming work and decide who should handle it. This approach is well suited for organizations that prefer manual oversight, specialized work selection, or supervisor-managed assignments.</p> <p>Business Value:</p> <p>Improve operational control and consistency by enabling service representative-led work distribution. Conversations remain available in the queue until manually assigned by supervisors or picked by representatives, helping teams handle specialized, regulated, or sensitive interactions effectively.</p> <p>Enabled for:</p> <p>Enabled by admins/makers/marketers for end users</p>
<p>The feature introduces payment profiles that can be associated with POS registers. These payment profiles provide retailers with a flexible and centralized way to manage how payment methods appear across their POS registers. Store administrators can create reusable profiles and assign them to individual registers or groups of registers, ensuring that each station only displays relevant payment methods. Within each profile, administrators can control visibility by choosing which payment methods are displayed and hide previously used payment methods, eliminating the need for customization.</p> <p>Store administrators can also define the precise display order of payment methods to streamline checkout workflows and display commonly used payment methods above less commonly used methods.</p> <p>By enabling register grouping based on the register type (such as self‑checkout, service counters, or express lanes), payment profiles make it easy to enforce consistent and tailored payment experiences without custom development.</p> <p>This configuration model simplifies ongoing administration, prevents configuration drift across registers, and ensures that customers encounter the appropriate payment options for each payment scenario. The result is cleaner operations, reduced maintenance, and more adaptable, register‑specific payment management.</p> <p>Business Value:</p> <p>Allowing store administrators to easily show or hide payment methods and define their display order in POS eliminates the need for costly customizations to meet common store requirements. This flexibility improves operational efficiency and ensures a consistent, tailored checkout experience across locations.</p> <p>Enabled for:</p> <p>Enabled by admins/makers/marketers for end users</p>
<p>Customer service representative data masking is a new opt-in feature for Dynamics 365 Contact Center.</p> <p>When enabled, service representatives can select individual messages from the customer and redact them, so the customer's PII isn't stored in your repository. This feature complements the existing automatic data masking rules with both automatic and manual masking. You can be confident that your brand is protecting your customers' valuable information.</p> <p>Business Value:</p> <p>Protect your customers' sensitive data by enabling your customer service representatives to hide any personally identifiable information (PII) that customers inadvertently share.</p> <p>Enabled for:</p> <p>Enabled by admins/makers/marketers for end users</p>
<p>Business Central offers full management of per-tenant extensions (PTEs) in the admin center and through admin center API endpoints. In addition to viewing and uninstalling extensions, administrators can upload PTE packages, install them immediately or schedule installations, and view upcoming extension versions.</p> <p>The API accepts extension package uploads directly, making it easier to integrate with build pipelines and deployment automation. This removes previous limitations that required using the Automation API, which involved more complex configuration and constraints.</p> <p>All new endpoints are also exposed as tools through the admin center API MCP server, enabling developers to manage environments and extensions programmatically and through AI-assisted workflows in tools like VS Code. This provides a consistent, modern surface for extension lifecycle management across manual, automated, and AI-driven scenarios.</p> <p>Business Value:</p> <p>This feature gives administrators full lifecycle control over per-tenant extensions directly from the Business Central admin center and its APIs. It simplifies deployment workflows, enables reliable automation, and reduces operational overhead. Partners and customers can integrate extension management into CI/CD pipelines, improving governance, predictability, and release velocity.</p> <p>Enabled for:</p> <p>Enabled for admins/makers/marketers automatically</p>
<p>Administrators can control whether the Copy Opportunity feature is available. When enabled, sellers can duplicate an existing opportunity to quickly create a new one.</p> <p>The new opportunity retains key customer, deal, product, stakeholder, and custom-field information from the source opportunity, including hidden custom fields. Product line items are copied with their quantities and pricing; inactive products are excluded and recorded in the audit summary.</p> <p>To ensure the copied opportunity starts as a new sales deal, system-generated and outcome-related fields are reset. For example, the new opportunity is created with an Open status, and starts at the first stage of the sales process.</p> <p>Business Value:</p> <p>If you manage repeat deals, you can start new opportunities by copying a proven one instead of rebuilding it every time. Dynamics 365 Sales carries forward the key details your team needs, including customer information, products, stakeholders, and ratings. You spend less time on setup, reduce data entry errors, and move deals into the pipeline faster with a more consistent sales process.</p> <p>Enabled for:</p> <p>Enabled for end users automatically</p>
<p>This feature introduces the concept of an <em>Establishment</em> within a legal entity, allowing organizations to manage and apply establishment-specific registration identifiers such as branch IDs and local registration numbers across invoices.</p> <p>The feature provides the following key capabilities:</p> <ul> <li><p><strong>Establishment modeling</strong>: Establishments of the legal entity are modeled using <strong>Operating units</strong>, with a new organization hierarchy purpose called <strong>Enterprise establishment structure</strong>. Each establishment can be assigned unique registration identifiers through the <strong>Global address book</strong>.</p> <p>A new <strong>Establishment</strong> field is added to key transaction documents, including:</p> <ul> <li>Free text invoices</li> <li>Sales orders</li> <li>Purchase orders</li> <li>Vendor invoices</li> <li>Pending vendor invoices</li> <li>Project invoice proposals</li> <li>Intercompany customer invoices</li> <li>General journals</li> </ul> <p>The establishment can default based on context, such as site or financial dimension, or be selected manually. After a transaction is posted, the establishment reference is stored immutably for audit and compliance purposes.</p> </li> <li><p><strong>Vendor ship-from address tracking</strong>: A new <strong>Ship-from address</strong> field is introduced on vendor-facing documents, allowing users to specify the originating establishment of goods or services. The associated registration identifiers are captured and stored on the invoice.</p> </li> <li><p><strong>Registration ID validation rules</strong>: Administrators can configure validation rules to enforce the presence and format of registration IDs based on address purpose and role such as invoice or delivery. The system validates these rules during transaction posting, ensuring data completeness and consistency.</p> </li> <li><p><strong>Post‑posting review of registration IDs</strong>: After an invoice is posted, the registration IDs that were applied and stored can be reviewed directly on:</p> <ul> <li>Customer invoice journals</li> <li>Vendor invoice journals</li> <li>Project invoice journals</li> </ul> </li> <li><p><strong>Use cases</strong>:</p> <ul> <li>Organizations with multiple branches or operational sites under a single legal entity.</li> <li>Businesses operating in jurisdictions that require branch-level registration data on invoices.</li> <li>Enterprises preparing for or complying with e-invoicing mandates or tax authority reporting requirements.</li> </ul> </li> </ul> <p>Business Value:</p> <p>Many jurisdictions require that invoices and financial documents include not only the legal entity’s primary registration number but also identifiers for specific branches or establishments involved in the transaction. This feature introduces a standardized way to manage and apply establishment-level registration data across all relevant financial processes in Dynamics 365 Finance.</p> <p>By enabling organizations to define and associate multiple establishments within a single legal entity, this functionality ensures that the correct registration IDs are automatically applied to customer and vendor invoices, purchase and sales orders, and project transactions. This capability reduces manual data entry, improves audit readiness, and supports compliance with evolving global e-invoicing and tax reporting mandates.</p> <p>Enabled for:</p> <p>Enabled by admins/makers/marketers for end users</p>
<p>The header and navigation refresh feature delivers a modern, intuitive, and efficient model app experience across the app shell, form pages, and view pages. This update improves visual clarity, reduces vertical space usage, and aligns with modern Microsoft 365 design patterns.</p> <p>As the feature transitions to general availability (GA), the refreshed experience remains opt-in, allowing makers to control adoption and validate the experience at their own pace. Makers can switch between the classic and refreshed experience using the <strong>Header and navigation refresh</strong> app setting:</p> <ul> <li><strong>Auto (default)</strong>: The new experience is off for apps, except those apps created using Plans.</li> <li><strong>Yes</strong>: Turns on the new header and navigation experience.</li> <li><strong>No</strong>: Keeps the classic header and navigation experience.</li> </ul> <p>Key aspects include:</p> <ul> <li><strong>Modern app header</strong>: A simplified header layout with improved spacing and icons that align with modern Microsoft 365 design patterns and enhance brand coherence across apps.</li> <li><strong>Streamlined sitemap</strong>: A cleaner, more readable sitemap structure that helps you find what you need faster.</li> <li><strong>More working space on forms</strong>: The command bar is now the only element fixed at the top of the page — the summary area and form header scroll off with the rest of the form, giving users more room to work. When the form header scrolls out of view, a <strong>condensed sticky header</strong> attaches below the command bar so the record is always identifiable.</li> <li><strong>More responsive form header</strong>: The form header adapts more gracefully across window sizes and content densities.</li> <li><strong>Tighter spacing and margins</strong>: Targeted adjustments across the app improve consistency, readability, and overall page density.</li> <li><strong>New command ordering</strong>: Injected system commands like <strong>Show As</strong> and <strong>Show Chart</strong> now appear in the third position, after <strong>New</strong> and <strong>Delete</strong>.</li> </ul> <h3>Availability</h3> <table> <thead> <tr> <th>Field</th> <th>Value</th> </tr> </thead> <tbody> <tr> <td>Release Channel</td> <td>Weekly</td> </tr> <tr> <td>Version</td> <td>2609.1</td> </tr> <tr> <td>Applies to</td> <td>Model-driven apps</td> </tr> <tr> <td>Feature Scope</td> <td>Users (enabled by admins or makers)</td> </tr> </tbody> </table> <p>Business Value:</p> <p>The refreshed header and navigation experience provides a cleaner, more efficient layout across the app shell, forms, and views. These updates help you work efficiently by increasing your working area on forms and views, reducing the time you spend navigating pages, and aligning the experience with the latest Microsoft 365 design patterns.</p> <p>Enabled for:</p> <p>Enabled by admins/makers/marketers for end users</p>
<p>With email classification, administrators can define a custom taxonomy of categories and subcategories to automatically classify inbound emails in Dynamics 365 Customer Service. AI analyzes the email subject and body, then stores the assigned category or subcategory on the email activity record. Case Management Agent, automatic record creation rules, Power Automate flows, reporting, and other downstream processes can use this value to determine how to handle the email.</p> <p>Administrators can enable email classification and define category and subcategory names and descriptions. They can also set conditions that determine which emails are classified, such as specific mailboxes, sender domains, languages, and so forth. When the feature is enabled, the system qualifies inbound emails and automatically classifies them by using the Case Management Agent flow. Administrators can also manually update an assigned category or subcategory, or disable classification to stop processing new emails.</p> <p>Business Value:</p> <p>Email classification gives you control over how incoming emails are managed before any action is taken. It automatically sorts messages so you can ignore irrelevant ones, let the Case Management Agent handle routine issues, and focus on those that truly need human attention. This reduces clutter from non-support emails like thank-you notes, newsletters, and spam, allowing both AI and your team to concentrate on what matters most. The result is time saved, lower processing costs, and the ability to scale automated email handling confidently without adding operational risk.</p> <p>Enabled for:</p> <p>Enabled by admins/makers/marketers for end users</p>
<p>In the in-queue and pre-queue overflow settings within the Copilot Service admin center, administrators can define the following settings:</p> <ul> <li>Prevent duplicate callback requests from the same phone number.</li> <li>Define deduplication logic using combinations of caller phone number, channel phone number, and queue ID.</li> <li>Configure caller experiences when a duplicate is detected. An option to end the call or play a custom message in a loop is available. For example: “You are already in queue to receive a callback when a customer service representative is available. Your latest wait time is 12 minutes. You can choose to continue waiting on this call if needed or disconnect and receive the callback.”</li> <li>Specify the phone number to initiate the callback from.</li> </ul> <p>Business Value:</p> <p>This feature delivers significant benefits by enhancing customer experience, operational efficiency, and administrative control. It prevents redundant callback requests from the same phone number, reducing unnecessary loads on representatives and systems. Administrators gain flexibility to configure deduplication logic and tailor the caller experience, including custom messaging when duplicates are detected.</p> <p>Enabled for:</p> <p>Enabled by admins/makers/marketers for end users</p>
⏰ Act before October CY2026 · overdue
<p>Supervisors can create volume spike alerts that compare real-time conversation volume with the forecast linked to a shift plan. When volume remains above forecast for the configured number of intervals, selected recipients receive an in-app notification.</p> <p>The capability includes the following features:</p> <ul> <li>Administrators can enable workforce alerts in Copilot Service admin center by going to <strong>Workforce management</strong> > <strong>Intraday management</strong> > <strong>Workforce alerts</strong>.</li> <li>Supervisors can create and manage alerts from Workforce alerts in the Copilot Service workspace site map.</li> <li>Each alert references a shift plan and monitors the queues associated with its linked capacity plan.</li> <li>Supervisors can specify the percentage by which actual volume must exceed forecast volume.</li> <li>Supervisors can specify the number of consecutive intervals during which the deviation must continue before an alert is raised. The forecast determines whether an interval is 15, 30, or 60 minutes.</li> <li>Supervisors can set an expiration date to limit an alert to a campaign, season, or known event.</li> <li>Supervisors can select one or more notification recipients for each alert.</li> <li>Active alerts are evaluated on a recurring schedule. Notifications are sent when the configured threshold and duration are met.</li> <li>Recipients can select a notification to open the alert details. The details include the queue and alert name, detection time, current and forecast volumes, spike percentage, and an interval-by-interval breakdown.</li> </ul> <h3>Access and prerequisites</h3> <ul> <li>An administrator must install the Workforce Management for Customer Service package from Power Platform admin center.</li> <li>Forecasting and scheduling must be configured.</li> <li>The selected shift plan must have a linked capacity plan and forecast.</li> <li>Real-time conversation data must be available for the monitored queues.</li> </ul> <p>Business Value:</p> <p>Contact centers plan staffing based on forecasted demand, but actual demand can change quickly. When conversation volume rises significantly above forecast, queues can grow and service levels can decline before supervisors have time to respond.</p> <p>Workforce alerts help supervisors identify unusual intraday volume changes without continuously monitoring a dashboard. Supervisors define the deviation and duration that represent a volume spike and select who should be notified when those conditions are met.</p> <p>The notification provides information about the spike, including how far actual volume is above forecast and whether the deviation is continuing. Supervisors can use this information to decide whether to shift capacity, offer overtime, or defer offline work while these actions can still help protect the customer experience.</p> <p>Enabled for:</p> <p>Enabled by admins/makers/marketers for end users</p>
<p>Dynamics 365 Contact Center introduces large language model (LLM)‑based sensitive data redaction for human‑to‑human interactions, allowing administrators to automatically redact PCI data shared during live conversations between customers and customer service representatives.</p> <p>The system uses LLMs to identify sensitive data based on conversational context, not just patterns, across both voice and digital channels. When sensitive data such as a credit card number, PIN, or account number is detected, it is replaced with a standardized redaction token (for example, CreditCardNumber:Redacted) before the data is persisted.</p> <p>Redaction is applied consistently across:</p> <ul> <li>Conversation transcripts</li> <li>Call recordings</li> <li>Logs and diagnostic data</li> <li>Analytics outputs derived from conversations</li> </ul> <p>Administrators can configure which PCI data types are redacted, and the system enforces these policies automatically without requiring representatives to pause recordings or change their workflows. This capability helps ensure that sensitive customer data isn't stored while preserving the non‑sensitive conversation context needed for quality assurance, analytics, and operational insights.</p> <p>Business Value:</p> <p>Organizations in regulated industries must prevent sensitive payment data from being stored in call recordings, transcripts, logs, or analytics artifacts. Today, customers rely on manual processes or limited rule‑based masking, which increases compliance risk and operational overhead. This feature enables customers to safely use recording, transcription, and AI analytics by ensuring payment card information (PCI) data shared during live conversations between customers and customer service representatives is automatically redacted before storage. As a result, customers can reduce PCI scope, prevent compliance escalations, and confidently adopt advanced contact center capabilities without disrupting agent workflows or customer experience.</p> <p>Enabled for:</p> <p>Enabled by admins/makers/marketers for end users</p>
⏰ Act before October CY2026 · overdue
<p>The Customer Data Platform panel in Store Commerce has been rebuilt using React, replacing the legacy implementation with a modern, responsive layout optimized for both desktop and mobile form factors.</p> <p><strong>What's new in the modernized CDP panel</strong></p> <ul> <li><strong>Mobile-optimized layout</strong>: The panel uses a vertical scroll pattern that works naturally on tablets and handheld devices used by store associates on the floor.</li> <li><strong>Customer summary at a glance</strong>: Loyalty points, purchase frequency, average spend, and contact details are prominently displayed at the top of the panel.</li> <li><strong>Transaction history inline</strong>: Associates can view recent purchases, including items bought, channel, and location, without leaving the current context.</li> <li><strong>Buy-again workflow</strong>: Frequently purchased items are surfaced with a direct add-to-sale action, enabling associates to quickly rebuild a customer's basket.</li> <li><strong>Customer timeline</strong>: Chronological view of customer interactions, notes, and activities gives associates context for the current conversation.</li> <li><strong>Product recommendations</strong>: Curated or engine-driven recommendations are shown inline to support upsell and cross-sell during the interaction.</li> </ul> <p><strong>Streamlined customer creation and editing</strong></p> <ul> <li><strong>Single-save workflow</strong>: Associates can create a new customer record with both customer information and primary address captured in one form, saved in a single action. This reduces the number of clicks and screen transitions required compared to the legacy multistep flow.</li> <li><strong>Inline address validation</strong>: Mandatory address fields are validated at the point of entry before the record is saved to help ensure compliance with fiscal requirements for markets where a complete primary address is legally required on customer records. This validation is opt-in and configured at the channel level.</li> <li><strong>Unified edit experience</strong>: Editing an existing customer's details and address follows the same consolidated pattern to keep associates in a single context rather than navigating between separate management screens.</li> </ul> <p><strong>Custom attributes tab</strong></p> <p>Retailers who capture custom attribute data on customer records can now find that information directly within the CDP panel via a dedicated <strong>Custom information</strong> tab. The tab is displayed conditionally and appears only when custom attributes have been configured for the customer record to keep the panel clean and uncluttered for retailers who do not use custom attributes. This allows retailers to extend the clienteling experience with their own data, such as membership tiers, fit preferences, loyalty program details, or any other retailer-defined fields, without requiring associates to leave the panel or open a separate management screen.</p> <p><strong>How associates access the feature</strong></p> <p>The CDP panel is accessible from two entry points in Store Commerce:</p> <ol> <li><strong>Customer search</strong>: When an associate searches for and selects a customer, the modernized CDP panel opens directly.</li> <li><strong>Active transaction</strong>: Associates can open the CDP panel from within an in-progress transaction to view customer context without interrupting the sale.</li> </ol> <p><strong>Enabling the feature</strong></p> <p>This feature is enabled via <strong>Feature management</strong> in Dynamics 365 Commerce headquarters. Once the feature flag is turned on, the modernized CDP panel is automatically available in Store Commerce for all users without additional configuration at the register or device level.</p> <p><strong>Applies to</strong>: Point of sale (Store Commerce)</p> <p>Business Value:</p> <p>Store associates spend valuable selling time navigating a cluttered, legacy customer detail page that wasn't designed for mobile or fast-paced retail floors. Critical information, such as purchase history, loyalty points, preferences, and product recommendations, is buried across multiple tabs and screens, slowing assisted selling and reducing the quality of in-store customer interactions.</p> <p>The modernized Customer Data Platform (CDP) panel in Store Commerce delivers a lightweight, mobile-optimized clienteling experience designed for the way associates actually work. Key customer signals, such as spending summaries, recent transactions, buy-again suggestions, and a full customer timeline, are now surfaced inline without requiring associates to navigate away from the transaction. This means faster, more personalized customer conversations, higher basket value through timely product recommendations, and reduced training burden for new associates who can now act on customer context at a glance.</p> <p>Creating and editing customer records has also historically required associates to navigate multiple screens and save operations, increasing the risk of incomplete records and slowing down queue-sensitive moments on the shop floor. For retailers operating in regions with fiscal requirements, where a validated primary address is mandatory for customer records, the legacy workflow offered no inline guardrails, leading to compliance gaps and post-transaction corrections.</p> <p>The modernized CDP panel addresses this by consolidating customer creation and editing into a streamlined, single-save workflow. Associates can capture customer information and primary address in one form and save the complete record in a single action that reduces clicks and eliminates the back-and-forth between separate screens. Mandatory address field validation is enforced inline at the point of entry, ensuring compliance with fiscal requirements before the record is committed and removing the need for manual follow-up or administrative correction.</p> <p>For retailers investing in omnichannel clienteling, this feature provides a modern, compliant foundation to deliver consistent, data-informed customer engagement at the point of sale.</p> <p>Enabled for:</p> <p>Enabled by admins/makers/marketers for end users</p>
⏰ Act before October CY2026 · overdue
<p>The intraday performance report provides supervisors with an interval-level view of performance against the forecast. In Copilot Service workspace, go to <strong>Workforce management</strong> to access the report.</p> <ul> <li>Compare forecast and actual contact volume and average handle time. Variances appear as values and percentages, making outliers easier to identify.</li> <li>Compare forecast, required, and scheduled staffing levels to identify understaffed and overstaffed intervals.</li> <li>Review service level, occupancy, and schedule adherence alongside volume and staffing data in a single report.</li> <li>View data in 15-, 30-, or 60-minute intervals to match how your organization manages intraday performance.</li> <li>Filter the report by planning group and shift plan to focus on the areas you manage.</li> </ul> <p><strong>Access and prerequisites</strong></p> <p>To use Workforce Management capabilities, an administrator must install the Workforce Management for Customer Service package from the Power Platform admin center.</p> <p>Business Value:</p> <p>Contact center forecasts and schedules are built days or weeks in advance, but demand rarely arrives exactly as planned. When volume spikes, handle times run long, or agents are absent, supervisors often don't see the gap until service levels have already slipped and the interval is gone.</p> <p>The intraday performance report closes that gap by showing plan versus actual as the day unfolds. Supervisors can see which intervals are under- or over-staffed and act while there's still time by moving agents between queues, adjusting break and training schedules, or opening overtime only where it's genuinely needed. That protects service level and abandonment targets on the days that matter most, and it curbs the two costs that quietly compound in every contact center: paying for idle capacity in over-forecasted intervals and paying premium rates to recover from under-forecasted ones.</p> <p>Enabled for:</p> <p>Enabled by admins/makers/marketers for end users</p>
<p>This feature enables admins to register custom external insight sources through a step-by-step guided onboarding wizard. Once onboarded, the custom source appears alongside out-of-the-box agents in the Recommended Action Sources list and is governed by the same enable/disable controls. Actions from custom sources are normalized into action cards, ranked alongside built-in actions, and follow consistent UI patterns, execution flows, and prioritization models, ensuring a seamless and unified seller experience.</p> <p>The feature isn't enabled automatically. Admins must complete the guided registration flow by providing a source name and description, after which the system generates a unique source ID and registers the source for action ingestion and governance. Admins can enable or disable the custom source's participation in Recommended Action as needed, maintaining relevant governance and control.</p> <p>Business Value:</p> <p>You get a unified system that consolidates all seller actions from both built-in and custom sources, creating a single list of prioritized actions that the sellers need to focus on. This improves your sellers' productivity by prioritizing what to do next, saving time and reducing decision fatigue. It also enhances governance and visibility, helping your business operate more efficiently and with greater trust in the insights provided.</p> <p>Enabled for:</p> <p>Enabled for admins/makers/marketers automatically</p>
<p>This feature introduces updated regulatory standard and framework templates, refreshed on a bimonthly cadence. The updates include revised template structures, concepts, and mappings that reflect the latest changes, helping ensure assessments remain aligned with current disclosure expectations.</p> <p>After the updated regulatory templates are installed from the Power Platform admin center, customers can use these refreshed templates as a reliable starting point when configuring assessments and external disclosures. The updated mappings reduce the need for manual adjustments and reconfiguration as standards evolve, improving consistency across reports and reporting periods.</p> <p>By keeping regulatory structures and concepts current, customers can have more accurate, efficient, and dependable external reporting without tracking or implementing changes manually.</p> <p>Business Value:</p> <p>Sustainability standards and regulatory frameworks continue to evolve, creating ongoing maintenance challenges for external reporting teams. This release helps organizations stay current by providing refreshed regulatory templates that reflect the latest structural and conceptual changes. By starting from updated, standardized templates, customers can reduce manual rework, improve consistency across disclosures, and increase confidence in regulatory alignment.</p> <p>Enabled for:</p> <p>Enabled by admins/makers/marketers for end users</p>
<p>This release introduces industry-specific templates that simplify the creation and deployment of autonomous contact centers. Organizations can start with a preconfigured template in Copilot Service admin center > <strong>Service Operations Agent</strong> and deploy an autonomous customer service experience in just a few clicks, significantly reducing the setup effort required to design agents, workflows, and service journeys from the ground up.</p> <p>The templates are built around common industry scenarios and best practices, helping organizations quickly establish operational autonomous contact centers while maintaining flexibility for customization as business needs evolve. Users can leverage these templates as a foundation and extend them to meet their specific customer service requirements.</p> <p>These templates enable organizations to rapidly launch autonomous contact centers, reduce implementation complexity, and begin delivering AI-powered customer support with minimal configuration effort.</p> <p>In this release, templates are available for the retail and telecom industries.</p> <p>Business Value:</p> <p>Accelerate the deployment of autonomous contact centers with prebuilt industry templates designed to help organizations get up and running in minutes rather than weeks. These ready-to-use templates reduce the complexity of designing autonomous customer service experiences from scratch, enabling businesses to quickly realize the benefits of AI-powered customer engagement, automated issue resolution, and around-the-clock service availability.</p> <p>Enabled for:</p> <p>Enabled for admins/makers/marketers automatically</p>
<p>Gain proactive visibility into meeting quality across your organization with AI-powered insights in the Teams admin center that identify emerging patterns, highlight impacted users and locations, and surface likely causes with recommended actions. This helps IT administrators detect and address issues earlier, improve meeting quality, and stay ahead of potential disruptions.</p>
<p>Consolidated AI settings make it easier for makers and admins to find and manage AI capabilities for model-driven apps across two complementary surfaces.</p> <p>In Maker Studio, the <strong>Settings</strong> dialog in the model app form designer adds a new top-level <strong>Copilot and AI</strong> tab. Makers can see and adjust all available AI options for the app in one place instead of finding them scattered among all the other settings.</p> <p>In the Power Platform admin center, model-driven app AI settings are consolidated from <strong>Environment > Settings</strong> into <strong>Copilot Hub > Power Apps</strong>. This provides a central location for settings such as Generative pages, Copilot in apps, and the in-app AI skills. The in-app skill settings are organized into these groups:</p> <ul> <li><strong>Data entry:</strong> Form fill assistance.</li> <li><strong>Summary:</strong> Row summaries.</li> <li><strong>Data analysis:</strong> AI-generated charts and natural-language search and filtering.</li> </ul> <p>Labels and descriptions are aligned across Maker Studio and Copilot Hub so makers and admins can understand how the controls relate.</p> <p>As part of this consolidation, the old model-driven app AI switches under <strong>Environment > Settings</strong> will also be retired and removed.</p> <h3>Availability</h3> <table> <thead> <tr> <th>Field</th> <th>Value</th> </tr> </thead> <tbody> <tr> <td>Applies to</td> <td>Model-driven apps</td> </tr> <tr> <td>Release Channel</td> <td>Weekly</td> </tr> <tr> <td>Version</td> <td>2610.3</td> </tr> <tr> <td>Feature Scope</td> <td>Admins or makers</td> </tr> </tbody> </table>
<p>AI-powered Data Enrichment now lets admins choose which data sources the agent uses to enrich records. Outlook emails, Teams meetings, and the new CRM notes source each have their own control toggle, and the agent keeps running as long as at least one source is toggled on. Admins no longer need to connect every permission before they create the agent. With CRM notes, the agent extracts insights from manual notes added to supported records and uses them to enrich those records, with no tenant admin consent needed to use CRM notes. Only notes added by users with a Dynamics 365 Sales Premium license are used, and Dataverse search is needed only for emails and Teams meetings, since notes are already linked to their records.</p> <p>These control toggles are available automatically. Admins can turn each source on or off in the Agent behavior section of the Data Enrichment settings. Outlook emails and Teams meetings stay off until their permissions are connected, and connecting a permission never turns a source on by itself. For organizations already using the agent, CRM notes is off by default and a banner lets admins know it's available. For new organizations, CRM notes is on by default.</p>
<p>The self-service environment migration feature moves management of an existing finance and operations apps environment from Microsoft Dynamics Lifecycle Services to the Microsoft Power Platform admin center.</p>
<p>Administrators can now turn SIFT indexes on/off directly in the Business Central application.</p>
<p>Makers can now give their Copilot Studio agents their own accounts, making it a governed Microsoft 365 identity for shared, collaborative business processes that spans across teams. With its own mailbox, Teams presence & Office access, the agent can collaborate where work happens while admins can control and govern its access, policies and use as its own first-class entity.</p>
<p>Cloud Update is expanding rollback options for devices on Monthly Enterprise Channel. Administrators will be able to roll back devices to a release from two versions prior, with the latest available security updates for that release, and keep devices in the rolled-back state across subsequent releases until they are ready to resume updates. This provides additional time to investigate and resolve compatibility issues while maintaining security coverage and centralized control through the Microsoft 365 Apps admin center.</p>
⏰ Act before October CY2026 · overdue
<p>Federated Copilot connectors (MCP type) currently let Microsoft 365 Copilot read data from third-party services in real time. With this update, the connector tools that create, update, and delete content in those services are unblocked in Copilot Chat, so users can complete work without leaving Copilot. Copilot acts with the user's own account and permissions at the third-party service, and every create, update, or delete action requires the user's explicit confirmation before it runs. Admins can view each connector's read and write/delete tools in the Microsoft 365 admin center and disable connectors that don't meet their organization's policies.</p>
<p>Microsoft Edge will introduce an opt-in experience that allows users on managed devices to choose whether Edge launches automatically when Windows starts. Administrators can also manage this behavior through the LaunchEdgeOnWindowsStartupEnabled policy with opt-in, opt-out, and user-choice configurations.</p>
<p>Express face enrollment makes it easier for users to create a face profile in Teams by using their camera during eligible meetings, after they opt in. Once enrolled, users can be recognized in supported Teams Rooms experiences, helping identify who is in the room and improving downstream meeting experiences such as Copilot and recap. Admins can enable or disable the feature for their organization.</p>
<p>We are updating the Brand Center setup experience so that administrators can set up Brand Center without enabling Public CDN.</p> <p>Today, Public CDN is enabled as part of Brand Center setup, even when an organization only wants to use branding governance capabilities that do not require it. With this update, organizations can begin using Brand Center while deferring Public CDN until they need capabilities that depend on it, such as organizational fonts.</p>
<p>Microsoft Edge is expanding tab and Workspace organization capabilities to suggest groupings, names, visuals, and labels. Users can manage these experiences through the proposed “Let Microsoft Edge help keep your tabs organized” setting under Privacy, search, and services > Search and connected experiences; administrators can control them using the TabServicesEnabled policy.</p>
<p>Teams administrators will be able to use a meeting policy to control whether profane words are masked in live transcription and saved meeting transcripts. Filtering remains on by default. When an organizer is assigned a policy that turns filtering off, profane words can appear without masking in both the live and saved transcript, while live captions continue to follow each participant's existing profanity setting.</p>
Enable extended 30-day backup and recovery for a tenant's Entra objects via the Microsoft 365 Backup native app or M365 Backup Storage platform APIs. This capability allows customers and ISV apps to do a point in time restore of Entra objects to a last known good state to a rolling historical 30-day point. Advanced recovery features are currently limited to the Entra admin portal, but some user recovery actions will be possible via the M365 Backup native app UX in the M365 Admin center. Note that the existing 7-day recovery that comes with a customer's P1 & P2 licenses is already generally available and is independent of this roadmap item.
<p>For third-party applications already being used in your organization, admins can now discover and enable the corresponding Teams agents from within the Teams Admin Center. Admins receive recommendations for high-value agents and gain visibility into any required configuration changes during the enablement workflow. These agents increase employee productivity by bringing their everyday applications into the flow of work in Teams. This helps organizations get more value from their existing software investments and unlocks more surfaces for the tools their users already rely on.</p>
Tenant admins will be able to define the default value for "Days of email to save" in Offline settings and designate whether end users can change the setting. This policy will set and enforce the "Days of email to save" setting found under Settings > General > Offline. #newoutlookforwindows
<p>Microsoft 365 Organizational Data Services is introducing a new data quality report that helps administrators assess the coverage and health of people data used across Microsoft 365 experiences. High-quality people data enables users to more effectively discover and learn about colleagues through experiences such as the People Card, Org Explorer, Microsoft 365 Copilot, and Microsoft 365 Cowork. The new report provides organizational data administrators, People Administrators, and AI Administrators with visibility into the completeness and quality of people attributes available in Microsoft 365. Administrators can use these insights to identify data gaps, improve attribute coverage, and help ensure users and AI-powered experiences have access to accurate organizational information. Key benefits: - Monitor the health and completeness of people profile attributes across the organization. - Identify missing or incomplete organizational data that may impact user and AI experiences. - Improve discoverability and organizational understanding in People Card and Org Explorer. - Help increase the effectiveness of Microsoft 365 Copilot and Microsoft 365 Cowork by improving the quality of underlying people data. This feature is available to Organizational Data Administrators, People Administrators, and AI Administrators through Microsoft 365 Organizational Data Services.</p>
<p>Users in Gov clouds can now report suspicious messages and external users within Teams. Reports are surfaced in the Teams admin center, giving admins greater visibility into potentially malicious activity and enabling them to investigate and take appropriate action. By incorporating end-user reports as an additional security signal, this capability helps organizations identify and respond more quickly to phishing, impersonation, spam, and other messaging threats.</p>
<p>This release follows the availability of organization prompts, providing admins the ability to upload custom prompts for their organization in the Copilot app home screen. Now, admins can delegate organization prompt publishing to users, AAD security groups, and distribution groups. These delegated users and groups will be able to create, edit and delete organization prompts at the tenant level through the Prompt Lab, without having to access the Microsoft 365 Admin Center. Admins can continue to monitor and provide oversight through the current experience in the Microsoft 365 Admin Center.</p>
<p>Federated Copilot connectors enable users to securely connect Microsoft Copilot to their favorite third party sources, retrieving data in real-time using the Model Context Protocol (MCP). Federated Copilot connectors do not store or index customer data in Microsoft - access happens in real time using the user’s own identity, while administrators retain full governance and control through the Microsoft 365 Admin Center. With GA, federated Copilot connectors will be supported across Researcher agent and Microsoft 365 Chat, allowing users to bring data into their workflows.</p>
<p>App centric management introduces new admin settings to control who in the tenant can install Teams apps. First, admins can set a default value for new apps that are published to Teams app store. Second, admins can edit the availability of an app to “All users can install,” “Specific users and groups can install,” or “No user can install.” This feature evolves the existing app permission policies and provides admins with the ability to manage access to the app individually. The app permission policies for existing customers are migrated to maintain existing app availability in the tenant.</p>
<p>App centric management introduces new admin settings to control who in the tenant can install Teams apps. First, admins can set a default value for new apps that are published to Teams app store. Second, admins can edit the availability of an app to “All users can install,” “Specific users and groups can install,” or “No user can install.” This feature evolves the existing app permission policies and provides admins with the ability to manage access to the app individually. The app permission policies for existing customers are migrated to maintain existing app availability in the tenant.</p>
<p>Admins will be able to view in Teams Admin Center a list of custom apps in their tenant that need to be updated to work in private and shared channels. This experience will help admins identify impacted apps, understand which apps require developer action, and coordinate updates so users can continue using custom apps across all supported channel types.</p>
<p>Administrators can monitor meeting and call health across the organization, uncover recurring patterns, and proactively troubleshoot issues impacting users in both active and completed meetings and calls.</p>
<p>Engage is rolling out Custom Branding, a new admin-led capability that lets organizations define a customized, tenant-wide visual identity across the Engage web and mobile apps. Engage-level admins can configure a brand name, add large and small logos, and a theme color that is applied consistently for all users in the tenant. Branding is managed from the new Brand Center in the Viva Engage admin center and helps organizations reinforce their identity throughout the Engage experience.</p>
Viva Connections multi-home site management is moving from the Microsoft 365 admin center (MAC) to the SharePoint Admin Center (SPAC). Administrators will be able to create and manage multiple Home sites, configure audience targeting, manage home site priority order, and remove Home sites directly from SPAC. Existing entry points in the Microsoft 365 admin center will direct administrators to the new SPAC experience. As part of this update, legacy Viva Connections (VC) instances and draft/enabled management concepts are being deprecated as Viva Connections administration is consolidated into SharePoint Home site management. Existing VC experiences will be upgraded to full Home sites.
Administrators using the Microsoft 365 admin center and Teams admin center will be able to apply app and agent installation changes once and have them consistently enforced across Teams, Outlook, and Microsoft 365 Copilot. Previously, installation changes made in the Microsoft 365 admin center only applied to Outlook and Microsoft 365, while changes made in the Teams admin center only applied to Teams. With this update, app and agent installation is unified across all supported surfaces, enabling a more consistent and streamlined admin experience.
<p>Agents that are published to Agents 365 are already managed in the Microsoft 365 Admin Center. If the agent implements the Agent2Agent protocol, it can be used as a connected agent for the agents that users build in Agent Builder or Copilot Studio.</p>
<p>We're introducing a setting that allows users to opt-out of transitioning presence automatically to Do Not Disturb when presenting or screen sharing. This ensures that they can continue to receive calls, keeping them connected and responsive without manual presence adjustments.</p>
<p>We will be introducing a new Usage report covering Copilot Chat. This report will include total active users, Copilot Chat usage with a breakout per Microsoft 365 app, and user-level activity insights (anonymized by default). #copilotcontrolsystem</p>
We will be introducing a new Usage report covering Microsoft 365 Copilot. This report will include total enabled and active users, Copilot usage with a breakout per Microsoft 365 app, and user-level activity insights (anonymized by default). #copilotcontrolsystem
Enhanced Security Mode Plus adds optional, admin-configurable protections on top of Enhanced Security Mode to further reduce browser attack surface. Admins can configure preset or custom modes to restrict selected network protocols and compression behavior, hardware-access web APIs, WebGL, and external protocol launches when Enhanced Security Mode is enabled.
<p>Ask Copilot about an image in Edge enables users to instantly analyze images from the web by sending them directly to Copilot from the Edge context menu, making it easy to ask questions, gain insights, and understand visual content without leaving their browsing experience. Admins can control availability to this feature using the EdgeEntraCopilotPageContext and Microsoft365CopilotChatIconEnabled policies.</p>
Insights into AI spend (Copilot credit usage) at a group or team level will be available in Viva Insights as a dashboard and in Advanced insights. The services in scope of this release are Cowork and Work IQ API. The dashboard experience is available to managers with at least 5 direct reports (scoped access), the Insights analysts, and Global administrators and is enabled by default to ensure immediate access to usage-based cost insights. For users to be able to use Cowork or WorkIQ API, your tenant must have usage-based billing setup via Cost Management in the Microsoft 365 admin center. Leader access to tenant-wide data is out of scope for this release. The same insights will be available for Insights Analysts and Global Administrators in Advanced Insights.
<p>Users can now sign in to Microsoft Edge using a Google account in addition to the Microsoft account from the profile menu and Edge sign-in screen. Available for Windows and macOS devices. Admins can control availability to this feature using the NonMicrosoftAccountSignInEnabled policy.</p>
A new admin control in the People Skills settings lets administrators permanently remove their organization's People Skills data from the tenant. With this new control, organizations can delete their entire skills library along with all users confirmed, inferred, and imported skills data—giving them full control to offboard from People Skills in support of data governance and compliance needs. Once deletion is initiated, skills will no longer appear on user profile cards or be used across Microsoft 365 skills-based experiences such as Copilot and Viva. The control is admin-only with no automatic changes.
We are improving how users request access to apps and agents blocked by admins in Teams by introducing a clear, guided, and end-to-end request experience. This work reduces end-user friction by driving clarity into the request process and notifying users when there's been an update to their request. In addition to enhancements in Teams, we've also improved the admin experience in Teams Admin Center, to simplify the process for admins to review requests and take action. Additionally, we're introducing a new capability to increase admin awareness of new requests, ensuring that user requests don't get stalled.
Administrators can enable automatic recording and transcription for Teams call queues. When enabled, calls answered by calling representatives are automatically recorded without manual action. Admins configure the feature per queue via Teams admin center or PowerShell, with controls for recording, transcription and agent access to recordings. Recordings are stored in SharePoint and available through the Queues app call history. Note: Queues app requires a Teams Premium license.
With this feature, organizational data source admins receive email notifications when data processing through one of their configured connectors completes successfully or requires attention. Notifications are enabled by default with the option to unsubscribe.
We are introducing enhanced access policy management for Organizational Data in Microsoft 365. This update enables admins to release custom attributes to specific users or groups, rather than broadly to all employees or all managers. This provides a more conservative default approach for managing sensitive organizational data, while also supporting staged rollout of new attributes. Additionally, admins can configure whether leaders and managers are permitted to share non-public data with Workforce Insights delegates. This enhancement improves governance, flexibility, and control over organizational data access.
Admins will be able to manage Teams built-in agents across core Teams experiences, including chats, channels, and meetings, through a dedicated experience in the Teams admin center. From a centralized location, admins can control agents’ availability for users and groups. These agents will be enabled by default for licensed users and managed independently from org-wide Microsoft app settings.
Feature description: Model Context Protocol (MCP) based agents in Microsoft 365 Copilot Chat will now be able to surface rich, interactive UI widgets directly within chat. This enhancement enables developers to deliver more engaging and structured agent interactions. Users will experience these widgets when interacting with agents that implement them, and admins will continue to manage these agents through the Microsoft 365 Admin Center.
⏰ Act before September CY2026 · overdue
We are providing a new configuration experience in Teams Admin Center where tenant admins can enable and customize an explicit consent message before joining any meeting hosted in their organization.
<p>When users are signed in with a work account, some Microsoft 365 sites (for example, microsoft.com, cloud.microsoft, and microsoft365.com) may open authentication pop-up windows to Microsoft sign-in endpoints such as login.microsoftonline.com, login.live.com, or login.microsoft.com. These pop-ups are required to complete sign-in. Microsoft Edge now allows authentication pop-up windows from Microsoft first party services by default. Admins can control availability to this feature using the M365AuthPopupsInWorkEnabled policy.</p>
The chat panel will open by default in gallery view, allowing participants in Teams Room on Android to quickly see ongoing meeting chat when they join. Admins can configure this default device behavior, and users can close the panel in one tap during meetings.
We are introducing a new dedicated License Requests page in the Microsoft 365 Admin Center to help admins more easily discover, review, and manage Microsoft 365 Copilot license requests submitted by users.
<p>A single group with broad membership or a special group for vendors etc. - can expose sensitive content to unintended recipients. With this new report, SharePoint admins can now see every site a group can access and the extent of that access.</p>
The new report provides SharePoint Advanced Management admins complete item level details of permissions granted to Everyone except external user and Everyone special SharePoint groups.
A new Security Detection Report in the Teams admin center provides a centralized view of messaging security detections, including impersonation, malicious URLs, and weaponizable file types. Admins can review detection activity in one place and export detailed data to support investigation and response. This capability helps consolidate security signals for Teams messaging scenarios.
<p>With the new control in Viva Glint, service administrators can now configure whether to retain or delete survey and relevant indefinable user data for users who are manually deleted from Glint or deleted via the signals received via Microsoft Entra. This will ensure that the consistency of previously generate Glint survey reports is retained and user data is handled in accordance with the relevant organizational policies. We will also process the delete signals received via Microsoft Entra and handle the corresponding user data retention or deletion as per our terms of service.</p>
Users can now report suspicious external users directly within Teams, alongside existing block actions. Reports are surfaced in the Teams admin center, giving admins visibility into potentially risky interactions and enabling them to investigate and take appropriate actions. This enhancement helps organizations respond faster to phishing, impersonation, and other external threats while leveraging end-user signals as an additional layer of protection.
Block External Domain/User action in Microsoft Purview DLP for SharePoint and OneDrive, gives organizations stronger control over who can access sensitive files. With this enhancement, admins can configure DLP policies that block file access for specific external domains or individual users. This capability helps prevent unintended exposure by external users and supports enterprise compliance requirements.
Manage call queues and engage with customers wherever work takes you. The Queues app on Teams mobile enables on the go workers to stay connected and responsive when handling customer calls. Calling representatives and supervisor leads can view assigned queues, opt in or out of a queue's call routing, and review their call history—all from their mobile device. Supervisor leads can also bulk manage queue participation for their teams. With seamless mobile access, the Queues app helps teams respond faster, handle calls more smoothly, and deliver a better customer experience anytime, anywhere.
Microsoft is announcing the General Availability (GA) of federated Copilot connectors for Microsoft 365 Copilot. Federated Copilot connectors enable users to securely connect Copilot to popular third‑party sources and retrieve data in real time using the Model Context Protocol (MCP). These connectors do not store or index customer data in Microsoft services; access occurs in real time using the user’s identity, while administrators retain full governance and control through the Microsoft 365 admin center. With GA, federated Copilot connectors will be supported in Researcher agent, Microsoft 365 Chat, and Agent Mode in Excel, enabling users to bring external data directly into their workflows.
Interpreter now delivers more accurate real-time interpretation, with improved recognition of people’s names and common industry terms. It also supports your organization’s Custom Dictionary from the Microsoft 365 admin center, so tenant-specific terms can be translated more consistently across meetings. Traditional Chinese is also now supported.
SharePoint home sites are getting the following new updates - A resources web part, a new UX to customize the SharePoint app (Viva Connections) experience for Teams desktop and mobile and ability to set up a new home site in the SharePoint admin center. Additionally, the Announcements web part and a new layout for News web part will be available in all sites.
<p>When users open links from Outlook, Microsoft Edge can automatically open the Copilot side pane to provide contextual insights and actionable suggestion chips based on email and destination content - such as highlighting key points, and recommending next actions - without disrupting the browsing flow. This experience helps users quickly understand content, take action with fewer steps, and get more value from Copilot while extending productive browsing time in Edge. Admins can control availability to this feature using the M365LinksAutoOpenCopilotEnabled policy.</p>
Admins will be able to define a tenant‑wide default value for the Mail Compose and Reply setting that controls whether commas are used to separate recipients. Updated June 2, 2026: We are in the process of correcting an issue with setting the policy. We expect to complete in mid-June. Thank you for your patience.
<p>This update introduces a co-branding experience in the Microsoft 365 Copilot app that helps organizations present an admin approved visual identifier directly within the Chat screen. Specifically, the experience enables administrators to leverage the organization-supported logo already managed in the Microsoft Admin Center theming settings and display it in the footer of the Chat screen, paired with a fixed label: “Approved by”.</p>
Use a prepaid capacity pack as the sole billing method for supported Copilot experiences. Admins can configure billing policies with prepaid capacity such that usage for users in the policy is deducted exclusively from prepaid capacity credits, with no pay as you go charges.
Customers can submit their custom Copilot agents built in Agent Builder to the Agent Store under the "Built by your org" section, after admin review and approval in M365 Admin Center. This governed flow enables admins to review, approve, and publish submitted agents so that they can be discovered and used by others in the Agent Store. This helps organizations share validated agents at scale while maintaining quality and governance.
See a list of users with high Copilot pay-as-you-go usage (i.e., greater than 2000 credits). You can buy and assign Copilot licenses to the high-usage users directly on this page.
Enterprise preview provides a simpler way for admins to flight pre-release Edge builds to their users. To reduce friction and bolster usage, users will receive pre-release builds directly inside of their Stable Edge application. Admins can allow users to easily opt-out of the preview experience, using built-in rollback to switch between their pre-release and stable channels with ease. Microsoft 365 admin center users can configure the feature, view their flighting population, and receive personalized recommendations all in one place.
Tenant admins can enable a meeting policy setting that generates 8 digit numeric-only passcodes for meetings organized by selected users/groups. Because numeric-only passcodes increase the risk of unauthorized access, enabling the setting displays a warning and requires explicit confirmation.
Admins now have a one-stop portal for inventory, health monitoring, management, and analytics for both Windows and Android devices with the Pro Management portal. Management of all Android Teams rooms, panels, and phone devices are transitioning to this portal from the Teams admin center, enabling easy, consistent, and secure management of Teams devices across all operating systems and manufacturers.
Administrators can now set organization-wide policies to automatically expire "People in your organization" sharing links after a specified period. This helps organizations maintain tighter control over internal content sharing by ensuring links don't remain active indefinitely. Configure expiration timeframes that align with your organization's data governance requirements—whether that's 30 days, 90 days, or a custom period.
<p>Admins can govern and manage federated copilot connectors in Microsoft 365 admin center. #copilotcontrolsystem</p>
Dark mode will now be supported in SharePoint Admin Center.
People Skills is expanding AI powered skill inferencing to include Microsoft 365 E3 and E5 licensed users. Previously, AI powered skill inferencing was available only to Microsoft 365 Copilot and Microsoft Viva licensed users. With this update, admins will have the option to turn on AI powered skill inferencing for Microsoft 365 E3 / E5 licensed users directly in the Microsoft 365 admin center. AI powered skill inferencing uses AI to automatically identify and update skills on users’ Microsoft 365 profiles based on their work activity from the Microsoft Graph. This control will be available to tenants with Copilot licenses.
Admins or app owners can now safely pause an app’s access to Entra protected resources without deleting it or disrupting configuration. When deactivated, the app and its service principals globally (across tenants) can’t request new tokens and user sign ins are blocked, while existing tokens simply expire on their normal schedule. This makes it easy for admins to temporarily freeze suspicious or unused apps during investigations, bulk cleanup, or tenant hygiene work. This capability is now available in the Entra admin center (App registrations, Enterprise apps) and Microsoft Graph API.
Password autofill suggestions in Edge are currently based on top-level domain matching, which means the same credentials can be suggested on sites like account.microsoft.com and office.microsoft.com. With this feature, Edge groups related domains together across various desktop and mobile properties called affiliations. When a customer visits a URL, the Edge client will query the affiliations backend to obtain “affiliated groups” for that URL. The process involves sending a hash of the visited URLs to the service, which then returns a list of affiliated URLs and ensures that the relevant credentials will be displayed in the autofill suggestions across affiliated domains. Admins can control access to this feature using the PasswordManagerEnabled policy.
This update brings end user security reporting into Teams Admin Center. Admins can now view and download signals from messages users report as a security concern or not a security concern within TAC Protection reports, helping them identify trends and fine tune policies and responses.
Admins can control whether users can install web apps through the browser using the WebAppInstallByUserEnabled policy.
<p>Express voice enrollment makes registering your voice in Teams fast and easy. Your profile enables features like voice isolation, speaker recognition, identification in a meeting room and transcripts, and enhanced meeting recaps and insights from Microsoft 365 Copilot. If you don’t yet have a voice profile, just go to the recognition tab in Teams settings and opt-in to enroll your voice simply by speaking during a meeting. Admins can enable or disable this feature.</p>
Users can now manage the Copilot icon in their toolbar. To hide the icon, right-click the Copilot icon and select “Hide Copilot”. This will open Settings to toggle the icon’s visibility. Admins can control whether the Copilot icon shows in the toolbar using the Microsoft365CopilotChatIconEnabled policy.
Support for hierarchical ACLs for SNOW, Confluence, Jira connectors.
<p>Today, IT admins manually review trust data for Teams apps and agents in the Teams admin center to ensure they meet organizational security, privacy, and compliance standards. This feature introduces a scalable, automated evaluation process. Admins can define their organization’s trust requirements once, and the system will automatically assess each app and agent—generating an evaluation score and detailed evaluation report tailored to those requirements. This enables faster, more consistent decision-making by clearly identifying which apps and agents meet the organization’s standards and where further review is needed.</p>
The new Copilot settings landing experience in the Microsoft 365 admin center centralizes visibility into key configuration status and helps admins optimize settings for Copilot success using Microsoft‑recommended policies, actions, and guidance—enabling secure and confident Copilot deployment.
The refreshed Copilot landing page in Microsoft 365 admin center gives an at-a-glance view of your Copilot journey across Chat, Agents, and M365 Copilot. It includes success metrics for each pillar, new metrics like active chat users, assisted hours, and satisfaction rate, plus multi-signal, personalized and actionable insights to drive adoption. We’ve added a security pivot for Purview actions and centralized Copilot usage reports under a new usage pivot.
Each channel can have a dedicated agent that draws on the channel’s knowledge to act as a domain expert for the team. New enhancements enable the agent to use files from the channel’s SharePoint when responding to queries, create ad hoc status reports configured through natural language, and generate new workback plans that can be added to Planner. In addition, new controls in Teams Admin Center allow admins to disable automatic agent creation.
Administrators can troubleshoot Teams meetings and calls in Teams admin center with ease with a streamlined flow, meeting quality issues, and detailed telemetry.
Admins have access to a new overview page in the Teams Admin Center under the external collaboration section. This page allows admins to review and modify their organization's external collaboration settings. To make changes, admins can use a guided flow and select either the open or controlled preset modes, or choose to customize the settings.
<p>Customers can now customize their M365 profile cards by adding custom properties unique to their organization. These properties can be sourced from external systems like HR platforms, enriching user profiles with relevant organizational details. Tenant admins can configure these properties with a display name and icon, which will appear in the Contact Information section of the profile cards.</p>
App centric management introduces new admin settings to control who in the tenant can install Teams apps. First, admins can set a default value for new apps that are published to Teams app store. Second, admins can edit the availability of an app to 'All users can install', 'Specific users and groups can install', or 'No user can install'. This feature evolves the existing app permission policies and provides admins with the ability to manage access to the app individually. The app permission policies for existing customers are migrated to maintain existing app availability in the tenant.
AI and IT admins in Microsoft Admin Center can 1) gain visibility around oversharing risks and drive remediations 2) Understand how much of sensitive copilot interactions are protected and turn on Purview DLP for M365 Copilot right from there. Enables secure adoption of Copilot.
<p>A new usage report will be available in the Microsoft 365 admin center for Copilot Connectors in Microsoft 365 Copilot, designed to give organizations a detailed view of how connectors are being used within Microsoft 365 Copilot. This report provides insights into overall connector activity, and connector powered response patterns over time, along with detailed user-level connectors adoption data. With these analytics, admins can monitor adoption, identify usage patterns, and optimize Copilot experiences to drive greater value across their organization. #copilotcontrolsystem</p>
Bring the apps your team relies on—tabs, bots, and message extensions—directly into Private Channels in Microsoft Teams. This update lets channel owners add apps to a specific private channel, so everyone collaborating there (including invited collaborators from other teams or organizations, subject to admin policy) can work in one place without switching contexts.
The hide user messages feature is a user-level moderation control. It allows users to see fewer messages from other users, helping to reduce interactions that may be unwanted or inappropriate. Users cannot hide designated leaders, corporate communicators, or network/verified/Engage admins. The hide user feature is default on; admins can turn it off for their network in the Engage admin center.
Organizational Messages now supports Hybrid-joined Devices.
Action Segments empowers IT Admins to target Organizational Messages using dynamic, pre-defined usage segments. This behavior-based targeting approach goes beyond existing static group definitions, ensuring messages reach the most relevant users.
<p>Organizational Messages now includes Email as a delivery channel, expanding beyond existing surfaces such as the Windows Taskbar, Windows Notifications, Windows Spotlight, and Teams Popovers.</p>
Quickly send images to Bing Visual Search from the Edge Desktop Search Bar to identify images, people, animals, and shows; extract, copy, and translate text while keeping its format. Solve questions quickly in various subjects and get trusted information to boost your knowledge. Discover products, fashion, recipes, identify a location and more. Available on Windows devices. Admins can control availability to this feature using the VisualSearchEnabled policy.
Admins now have visibility and insight for voice and facial profile enrollments through a dashboard in the Teams Admin Center (TAC). Voice and face profiles are critical for supporting AI-enhanced meeting experiences for users across the organization. The dashboard provides metrics on enrollments over time.
<p>Specify and manage SharePoint sites deemed as authoritative content to enhance their relevance and ranking in Microsoft 365 Copilot Search. In the Microsoft 365 admin center, under Copilot > Search > Authoritative content, add and manage up to 100 SharePoint sites. #copilotcontrolsystem</p>
Bring the apps your team relies on—tabs, bots, and message extensions—directly into Shared Channels in Microsoft Teams. This update lets channel owners add apps to a specific shared channel, so everyone collaborating there (including invited collaborators from other teams or organizations, subject to admin policy) can work in one place without switching contexts.
Admins can deploy, monitor, and manage agents built with the Model Context Protocol (MCP) in the M365 admin center for secure enterprise use.
With AI workflows in the Workflows app for Teams & SharePoint document libraries, you can build custom AI-powered templates to automate complex tasks and streamline daily operations. Admins can enable this feature to equip users with intelligent automation tools that make managing work more efficient and intuitive.
Teams admins can now control whether Teams meetings and calls appear in users’ iPhone call logs.
Administrators using the Microsoft 365 admin center and Teams admin center who manage agents and apps that work across Teams, Outlook and the Microsoft 365 copilot will be able to apply their changes consistently across all these surfaces. Before this update, changes made through the Integrated Apps section in the Microsoft 365 admin center would only affect these apps on Outlook and the Microsoft 365 copilot; similarly, changes made in the Teams admin center would exclusively affect Teams. With this change, app and agent availability will be unified across Teams, Outlook and Microsoft 365 copilot.
Agent metadata export in Microsoft 365 admin center includes expanded metadata fields, covering Capabilities, Data Sources, Actions, Created In, and Created By. Enables enhanced visibility for auditing, governance, and lifecycle tracking. #copilotcontrolsystem
Microsoft Teams is introducing a new feature that enables Mac users to share their screen or specific windows using the built-in native macOS sharing experience. This is Mac only, user opt-in experience.
<p>We’re excited to announce two new Copilot skills in the SharePoint Admin Center:</p> <ol> <li><p>Step-by-Step Task Guidance<br> Copilot can now walk you through the exact steps required to complete common admin tasks.<br> Example: “How can I find sites that are potentially over-permissioned?”<br> What to expect: Copilot will recommend clear, sequential instructions to guide you from start to finish.</p> </li> <li><p>Multi-Criteria Site Search<br> Copilot can help you find sites using multiple conditions at once.<br> Example: “Find sites that have been inactive for more than 60 days and are shared externally.”<br> What to expect: Copilot will generate a filtered list of sites that meet your criteria and suggest recommended actions.</p> </li> </ol>
We're introducing a new admin setting that replaces the Installed apps section in app setup policies, enabling more streamlined per-app deployment control. With controls to pre-install the app for : all users, specific users and groups, or no users.
With AI Workflows in the Workflows app, you will have access to custom AI-powered templates to automate complex tasks and streamline daily operations. AI Workflows enhance productivity by simplifying task execution and helping users stay organized throughout the day. Admins can enable this feature to equip users with intelligent automation tools that make managing work more efficient and intuitive.
View index browser, schema, and the errors for custom connectors from the M365 Admin center for better troubleshooting.
Accelerate your custom connector development with intelligent schema guidance directly in the Microsoft 365 Admin Center. This feature provides: * Proposed schema suggestions tailored to the connector you’re building. * Real-time recommendations to identify gaps or errors in your schema design to help improve search and chat results in Copilot. Whether you're starting from scratch or refining an existing connector, this enhancement ensures your schema is optimized for Copilot extensibility and performance.
1. Add or Customize icons for Custom Copilot connectors using the Graph API or from the M365 Admin Center. 2. Add or Customize display names for Custom Copilot connectors using the Graph API or from the M365 Admin Center.
Deploy a frontline worker (FLW) pilot in Teams Admin Center
A new agents usage report will be available in the Microsoft 365 admin center. The report will be scoped to include agents in M365 Copilot and Copilot Chat with usage by both M365 Copilot licensed and unlicensed users. The report will include total active agent users, total active agents, active users segmentation by licensed and unlicensed users, and active users and active agents segmentation by publisher type (i.e. user-created agents, agents built by your org, agents built by Microsoft, agents built by Microsoft partners). The report will also include usage details per user, agent, and user-agent pair. #copilotcontrolsystem
Microsoft Teams will soon support noise suppression for dial-in participants. This feature automatically filters out background noise (e.g., traffic, typing) for users who join meetings via phone (PSTN). It enhances clarity and reduces distractions for all meeting participants. The feature will be rolled out gradually. However, if you'd like to enable it yourself, you will be able to do so via the Teams Admin Center: 1. Go to Meeting policy 2. Navigate to the Audio & video section 3. Set Noise suppression for dial-in participants to Enabled or programmatically with MicrosoftTeamsPowerShell by setting NoiseSuppressionForDialInParticipants setting inside of CsTeamsMeetingPolicy to "Enabled".
This feature introduces admin controls for managing AI agents on a consumption basis within Microsoft 365 Copilot. Administrators can specify which users can access particular agents through pay-as-you-go, control which agents are available for metered consumption, and establish billing policy for each agent. Initially focusing on declarative agents in M365 Copilot Chat and SharePoint, this enhancement enables organizations to effectively manage AI consumption costs and scale intelligent capabilities according to business needs. #copilotcontrolsystem
You can now manage GDPR deletion requests directly within the Engage admin center, streamlining the process and reducing reliance on the legacy Yammer admin center. This update centralizes compliance actions in one modern interface.
For Admins, agents in the Frontier program can be managed through the Microsoft 365 Admin Center. They are listed under the agents & connectors tab in Copilot Control System, where you can view all agent inventory for your organization. Agents built by Microsoft and available in the Frontier program will be displayed in the Agent Store. This feature will support users to request these agents if blocked by organizational policies. Admins will have the opportunity to further approve and reject these user request. #copilotcontrolsystem
In the Teams admin center, admins can now modify, review, and apply configuration settings to Android devices without overriding other settings ensuring only the desired changes are made.
As you enable M365 Copilot Chat pay-as-you-go billing, AI administrators can view usage insights to inform agent management decisions. This feature displays the cost and number of messages in total and per agent. Cost and usage details can be filtered by billing policy and date range.
This feature allows admins to configure line keys for various scenarios on Teams phone devices, including personal and common area phones (CAP). Scenarios supported include speed dial, shared line, collaborative call delegation, and call transfers. This item's rollout was paused and will begin in 2026. We apologize for any inconvenience.
This report, under Data access governance within SharePoint admin center, provides SharePoint admin with a list of sites where the given user has direct and indirect permissions at a site/lib/folder/file level
Microsoft Copilot in the Microsoft 365 admin center will soon be available in government clouds (GCC). Tenants that have at least one Microsoft 365 Copilot license will be able to access Copilot in the Microsoft 365 admin center via the Copilot button on the top right corner of the screen.
Users have long been able to use personal Microsoft accounts with the OneDrive app on corporate Windows devices—unless restricted by admin policy. This new feature introduces a prompt only when a personal account is already signed in on the device, encouraging users to also sign in to the OneDrive app with that account. Administrators who have already restricted personal accounts on corporate devices can continue to manage this as before. Organizations that have already disabled personal OneDrive accounts on corporate devices with the DisablePersonalSync policy will not see this prompt. Administrators can also suppress it using the DisableNewAccountDetection policy. More information on configuring policies can be found here:
<p>A new report to help IT admins manage costs for billed messages that are Pay-as-you-go enabled for Copilot Chat. Reporting includes drill down of billed messages per user, per billing policy, per agent-level and agent-user level pair. #copilotcontrolsystem</p>
Workplace Check-in via Wi-Fi acts as an extension of existing capabilities to check in to a building or a reserved desk, providing more flexibility and ease of use to help coordinate with co-workers. When users connect to their organization's Wi-Fi, Teams will soon be able to update their work location to reflect the building they're working from. This feature will be off by default. Tenant admins will decide whether to enable it or not and end-users always have the choice to opt-in or opt-out of sharing this information.
To give admins control over whether agent makers can publish advanced agents (agents with actions) for their tenants, we are introducing a new control in the M365 admin center. This control specifically applies to advanced agents created from Teams Toolkit. #copilotcontrolsystem
<p>Introducing Data lifecycle management capabilities for Microsoft Planner. Compliance admins can now create a retention policy to manage content located in Microsoft Planner such as tasks for plans associated with an Microsoft 365 Group.</p>
This feature allows Microsoft 365 administrators to enable Microsoft 365 certified SaaS applications within their tenant through org-wide settings for third-party apps. Admins can choose to allow a subset of applications that have already been verified against industry security and compliance standards. This ensures organizations can confidently adopt apps while maintaining governance and reducing approval overhead.
Customers will now be able to migrate content seamlessly from Slack public and private channels to Teams shared, public, and private channels. A new first-party migration tool in the Microsoft Admin Center (MAC) will allow admins to review which Slack channels they wish to migrate, then perform content migration to Teams.
<p>The Teams Rooms Pro Management portal now supports and enforces licenses for devices in Teams Rooms on Windows with a Standard or Basic license. IT admins get a unified device management experience through the Pro Management portal where they can manage those devices with the same functionality found in Teams admin center for that license type.</p>
IT Administrators can view and monitor the health of Teams desktop clients on both Windows and Mac platforms. This feature offers comprehensive admin actionable insights into client health metrics, including client crashes and launch failures. Administrators are equipped with detailed information on issues, insights, and mitigation tools to promptly and effectively address any potential client health problems.
Through the new Feature Access management user interface, admins will be able to manage feature access settings directly in Microsoft 365 admin center. Feature access management allows admins to use access policies to manage which users can access specific features in Viva apps, so you can tailor your deployments to meet your local regulatory or business requirements. Previously, these policies could only be managed with Microsoft PowerShell cmdlets. After this rollout, admins can choose to use either Microsoft 365 admin center or PowerShell to manage feature access. Existing policies set for an organization will persist and can be managed in both places.
Ensure via optional IT admin policy that new shared Loop workspaces are connected to and managed by an existing Teams enabled Microsoft 365 Group.
Offer Microsoft 365 customers a seamless experience for migrating Google Workspace workloads to M365. Through a unified portal page, you can initiate and monitor migration tasks for both Gmail and Google Drive. Additionally, if your Google Workspace tenant has fewer than 1,000 users, you'll benefit from the newly revamped Gmail migration flow, which simplifies the process and guides you through each step.
Google Groups to M365 Modern Groups Migration Service is a 1st party service for migrating Google groups with the M365 Admin center as a new feature, so that Google compete customers moving to M365 would have the ability to automatically create the groups, its members, member conversations and all permissions to M365 Groups without the need to recreate the groups which is the only solution for customers moving from Google.
Google to Entra Identity Sync service is a cloud-2-cloud user Identity onboarding and one way synchronization tool from Google workspace to Entra ID. This will be available as part of the M365 Admin center for Google compete customers moving into M365 to create the identities in M365 farm and move Drive and Mail content into Onedrive and Exchange online
App centric management for app deployment will introduce a new admin setting to control who in the tenant has specific Teams apps preinstalled. Similar to app assignments, admins will be able to select from three options: 'Deployed to all users', 'Deployed to specific users and groups', or 'Deployed to no users'. This feature replaces the existing Installed apps section of app setup policies and provides admins with the ability to manage app deployment individually. The Installed apps section of app setup policies for existing customers will be migrated to maintain existing admin settings in the tenant.
Copilot for Microsoft 365 usage will be added to the Microsoft Graph API, allowing for the creation of customized reporting and analytics. Metrics included in the Graph API will match those available in the Copilot for Microsoft 365 usage report in the Microsoft 365 admin center, including tenant-level count of enabled users and active users, as well as last activity date per user (all up and per Microsoft 365 app). #copilotcontrolsystem
<p>Customers will be able to use various connectors to HRIS tools to import HRIS data into Viva Glint from Microsoft Admin Center.</p>
Administrators using the Microsoft 365 admin center and Teams admin center who manage Teams apps that work on Outlook and the Microsoft 365 App will be able to apply their changes across all three clients (Teams, Outlook and Microsoft 365 App). Before this update, changes made through the Integrated Apps section in the Microsoft 365 admin center would only affect these apps on Outlook and the Microsoft 365 App; similarly, changes made in the Teams admin center would exclusively affect Teams. With this change, management of these apps will be unified across Teams, Outlook and Microsoft 365 App.
<p>As of today, whenever the user wants to enable email notifications the policy tips also need to be enabled and vice versa, but with this decoupling the admin can configure the following: 1) None of policy tips or email notification 2) Only policy tips 3) Only Email Notifications 4) Both Email Notifications and Policy tips</p>
As of today, whenever the user wants to enable email notifications the policy tips also need to be enabled and vice versa, but with this decoupling the admin can configure the following: 1) None of policy tips or email notification 2) Only policy tips 3) Only Email Notifications 4) Both Email Notifications and Policy tips
<div><span style="">In addition to being able to configure a group policy to exclude specific files or file extensions from Syncing with OneDrive, admins can now exclude folders as well. End-users will be able to see the excluded folders in the Sync configuration applied to them via their OneDrive Advanced Settings.</span> </div>
Information Barriers (IB) V2 brings new capabilities including larger segment scale support, multi-segment support, and flexible people discoverability etc. Existing IB v1 tenants require an upgrade to IB v2 to take advantage of these new capabilities. This roadmap item is intended only for all IB v1 customers. All other customers will get IB v2 capabilities when they enable IB in their tenants. IB v2 upgrade will be opt-in.
Microsoft Registration Campaigns now supports Passkeys (FIDO2) as an authentication method. Administrators can configure registration campaigns to nudge users to register passkeys during sign-in, helping organizations drive passkey adoption at scale. This first rollout experience is optimized for users who are in a passkey profile that doesn't have any restrictions.
In May, requestors will be able to see the name and email address of approvers for their pending access package requests directly in the My Access portal will be in General Availability. This feature improves transparency and helps streamline communication between requestors and approvers. At the tenant level, approver visibility is enabled by default for all members (non-guests) and can be controlled through the Entitlement Management settings in the Microsoft Entra Admin Center. At the access
The License Usage page in the Microsoft Entra admin center helps customers optimize their Entra licenses by providing visibility into feature usage across their tenant. It shows how many Entra ID P1, P2, and Suite licenses you own, along with usage of key features such as Conditional Access and risk‑based Conditional Access mapped to each license type. You can also review usage trends over the past six months. This view gives you a clearer understanding of your license footprint, the value you’r
Microsoft Entra ID now supports synced passkeys as a generally available authentication method. Synced passkeys are FIDO2-based credentials that can be stored in built-in or third-party passkey providers and made available across a user’s devices. Administrators can manage the use of synced passkeys alongside device-bound passkeys through passkey profiles in the authentication methods policy. Existing passkey configurations can be managed using the same Entra ID authentication policies and repor
Now you can use the Entra admin center to administer tenant configuration management capabilities of Entra tenant governance. You can use this experience to:
In Microsoft Entra External ID (EEID), users who authenticate with a local email and password now can also sign in using a username (alias) as an alternate sign-in identifier. This alias can represent a customer or member ID, insurance number, frequent flyer number, or a self-chosen username. The alias can be collected from user or assigned during self-service sign-up, or assigned during user creation or user update via the Microsoft Graph API or Microsoft Entra admin center. For details, see Si
EEID admins can configure persistent browser session and sign‑in frequency in Conditional Access. For more information, see Conditional Access: Manage Session Controls Effectively.