Microsoft Teams: Intelligent call delegation

<p>Incoming Teams calls don't wait for a break in your day. Intelligent call delegation provides AI-powered calling assistance so you can focus on the conversations that matter most. It answers calls and gathers context, helping you decide whether to pick up and engage the caller. It can also schedule follow-up appointments through an integration with Microsoft Bookings so you can reconnect with callers at a more convenient time.</p>

Affected: Microsoft Teams, Microsoft Copilot (Microsoft 365)

Related changes

• Microsoft Teams: Intelligent call recap for call queue calls on Mobile · Intelligent
• Microsoft Teams: Intelligent meeting recap available without saving transcript · Intelligent
• Microsoft Teams: Intelligent recap for DoD · Intelligent
• Microsoft Teams: Shared call history in the Queues app on Mobile · Call
• Microsoft Teams: Enhanced delegated calling with delegate call access restrictions and join notifications · Call
• Microsoft Teams: Automatic recording indicator for call queue calls on Mobile · Call

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