Rolling out
Dynamics 365 Customer Service: Shared analytics for historical reporting
<p>Dynamics 365 Customer Service provides out-of-the-box historical reporting built on a shared analytics foundation: a scalable, open, and AI-ready data foundation for Customer Experience and AI analytics scenarios across Dynamics 365. It uses a lakehouse-based architecture that can scale with data volume, supports curated analytics datasets for direct querying, and enables consistent reporting and semantic definitions across reports, agents, and copilots.</p>
Affected: Dynamics 365 Contact Center, Dynamics 365 Customer Service
Related changes
Change history
2026-10-29 · First captured by tracker