Dynamics 365 Contact Center: Quality Evaluation Agent - Review historical quality metrics in a unified dashboard

<p>The quality evaluation historical dashboard provides aggregated insights from completed evaluations, helping organizations track quality trends over time. Users can view quality scores and trends across selected date ranges, with up to two years of historical data available.</p>

Affected: Dynamics 365 Contact Center, Dynamics 365 Customer Service

Related changes

• Dynamics 365 Contact Center: Quality evaluation - One-Time Evaluation Frequency · Quality
• Dynamics 365 Contact Center: Quality evaluation - Recurring conversation evaluations · Quality
• Dynamics 365 Contact Center: Quality evaluation - Specify who to evaluate in conversations · Quality
• Dynamics 365 Customer Service: Quality evaluation supports knowledge source in criteria · Quality
• Dynamics 365 Customer Service: Inactivate quality evaluation records · Quality
• Dynamics 365 Customer Service: Support Not Applicable answer option for quality evaluation criteria · Quality

Change history

View at Microsoft → Copy summary