In development
Dynamics 365 Contact Center: Out of the box real time translation on digital channels
From Microsoft's description: “<p>With this feature, users get an out-of-the-box solution for translation services, so they don't need to bring their own web resources.”
<p>With this feature, users get an out-of-the-box solution for translation services, so they don't need to bring their own web resources. Service representatives get updated feature usage with more configurations. They can tailor their conversations more accurately based on their existing skills and preferences. The feature is transparent yet modernized with new settings, making conversations easier to consume in a language of the representative's choice.</p>
Affected: Dynamics 365 Contact Center
Related changes
Change history
2026-10-15 · Description updated
<p>With this feature, users get an out-of-the-box solution for translation services, so they don't need to bring their own web resources. Service representatives get updated feature usage with more configurations. They can tailor their conversations more accurately based on their existing skills and preferences. The feature is transparent yet modernized with new settings, making conversations easier to consume in a language of the representative's choice.</p>
<p>[Internal Note - ADO: https://dev.azure.com/dynamicscrm/OneCRM/_workitems/edit/6709713]</p> The feature is transparent yet modernized with new settings, making conversations easier to consume in a language of the representative's choice.</p>