Rolling out
Microsoft Teams: Copilot summary for transferred calls
Why it matters: Rolling out now
When a call is forwarded/transferred to another colleague, users can prompt Copilot to automatically summarize the context, open questions, etc. for the call as a briefing for the receiving colleague. This feature ensures that the recipient is well-informed about the previous conversations related to the transferred call, enhancing their understanding and preparedness.
Affected: Microsoft Copilot (Microsoft 365), Microsoft Teams