Dynamics 365 Customer Insights - Journeys: Create journeys in minutes with Journey Creation Agent
<p>You simply describe in everyday words what you want to create and the Journey Creation Agent builds the journey for you.</p> <p>With Journey Creation Agent, you can:</p> <ul> <li>Use an AI-powered, guided experience for optimized outcomes.</li> <li>Build in minutes with no technical jargon, complex setup, or cold start. Use natural language to describe the journey you want to create.</li> <li>Drive results–the agent interprets your goal and asks relevant follow-up questions to refine your intent and ensure accuracy.</li> </ul> <p><strong>Scenario</strong></p> <p>A campaign manager wants to re-engage inactive customers but has no time to build a journey from scratch. The manager simply types, “Send a re-engagement email to customers who haven’t purchased in 90 days, follow up with a reminder with a discount.” The journey is instantly generated, with the right audience, content, and structure.</p>
Affected: Microsoft Copilot (Microsoft 365), Dynamics 365 Customer Insights - Journeys