Dynamics 365 Field Service: Boost technician productivity - Disable clickthrough on lookup values in forms
From Microsoft's description: “<p>A new option in the lookup control lets you disable clickthrough on the displayed lookup value.”
<p>A new option in the lookup control lets you disable clickthrough on the displayed lookup value. When disabled, the lookup value renders as plain text (not a hyperlink), preventing users from unintentionally opening the related record. This applies to forms across web and mobile.</p> <p><strong>How to use</strong></p> <ol> <li>In Power Apps, edit the table form containing the lookup.</li> <li>Select the lookup field, and then select <strong>Disable click-through of lookup value</strong>.</li> <li>Select <strong>Save</strong> and publish the form. The mobile app reflects the change after the next sync.</li> </ol> <p><strong>Enablement and scope</strong></p> <ul> <li>This is a UI‑level control on the lookup field and doesn't require a platform feature flag.</li> <li>It's configured per form and applies to both mobile and web.</li> <li>To revert, reenable clickthrough or switch to the default display mode, and then republish the form.</li> </ul> <p>Business Value:</p> <p>You’ll reduce accidental taps and simplify forms by removing clickable lookup links. This helps frontline workers stay focused, lowers cognitive load, and cuts unnecessary navigation, saving time and improving task flow.</p> <p>Enabled for:</p> <p>Enabled by admins/makers/marketers for end users</p>
Affected: Dynamics 365 Field Service