Rolling out
Microsoft Contact Center Intelligence: Biometric authentication
<p>Voice biometric authentication delivers business value by reducing fraud and agent operating costs in contact centers. Voice-based verification improves identity assurance shortens call durations reduces customer service rep effort and enable secure self-service transactions. At the same time, it improves customer experience and scalability by authenticating callers naturally as they speak. This enables consistent, risk-based security across high call volumes without adding authentication friction or process complexity.</p>
Affected: Microsoft Contact Center Intelligence
Related changes
Change history
2026-10-30 · First captured by tracker