Work IQ: Custom agents + 3P calls

<p>Enable Work IQ to invoke custom agents and agents that call supported third-party tools.</p>

Affected: Work IQ, Microsoft Copilot (Microsoft 365)

Related changes

• Microsoft Copilot (Microsoft 365): [Copilot Extensibility] Users in GCC-H will be able to use custom engine agents · Custom
• Microsoft Copilot (Microsoft 365): [Copilot Extensibility] Users will be able to upload files stored locally or in one drive to custom engine agents · Custom
• Microsoft Copilot (Microsoft 365): [Copilot Extensibility] Users can create agents scoped on Custom connector containers · Custom
• Dynamics 365 Contact Center: Unified routing - Use overflow actions to protect customer experience for direct inward calls · Calls
• Work IQ: Memory capabilities expand to agents · Agents
• Microsoft Copilot (Microsoft 365): [Copilot Extensibility] User can create agents scoped on specific item/ container using URL · Agents

View at Microsoft → Copy summary