Launched
Microsoft Copilot (Microsoft 365): Knowledge templates support for ServiceNow Knowledge Connector
Why it matters: In preview
Earlier ServiceNow Knowledge connector did not support ingestion of content for articles created using templates in ServiceNow. But now ServiceNow Knowledge connector supports ingestion of knowledge articles based on out-of-the-box templates like FAQ, How to, What is, etc. & even custom templates used by the customers in their organization.
Affected: Microsoft Copilot (Microsoft 365)