Microsoft Copilot (Microsoft 365): Knowledge templates support for ServiceNow Knowledge Connector

Earlier ServiceNow Knowledge connector did not support ingestion of content for articles created using templates in ServiceNow. But now ServiceNow Knowledge connector supports ingestion of knowledge articles based on out-of-the-box templates like FAQ, How to, What is, etc. & even custom templates used by the customers in their organization.

Affected: Microsoft Copilot (Microsoft 365)

Related changes

• Microsoft Copilot (Microsoft 365): Microsoft 365 admin center – New Microsoft 365 Copilot usage report for GCC High & DoD · Microsoft Copilot (Microsoft 365)
• Microsoft Copilot (Microsoft 365): Work IQ APIs – Unified REST Endpoint for Agents and Workflows · Microsoft Copilot (Microsoft 365)
• Microsoft Copilot (Microsoft 365): Reference files saved in SharePoint libraries and OneDrive folders when creating a presentation with Agent Mode in PowerPoint · Microsoft Copilot (Microsoft 365)
• Microsoft Copilot (Microsoft 365): Reference an email with Work IQ when using Edit with Copilot in PowerPoint to create a presentation · Microsoft Copilot (Microsoft 365)
• Microsoft Copilot (Microsoft 365) Writing Blocks in M365 Copilot · Microsoft Copilot (Microsoft 365)
• Microsoft Copilot (Microsoft 365): Self-serve sync connectors · Microsoft Copilot (Microsoft 365)

View at Microsoft → Copy summary